ALAMEDA, CA--(Marketwire - March 31, 2010) - Integra Telecom Inc. has chosen Metaswitch Networks to upgrade its voice service network. Integra is a facilities-based, integrated communications carrier operating in 11 western states. The company differentiates itself by staffing customer care, technical and account management professionals within each of the markets that it serves.
"While Integra serves markets across the West, we maintain a strong, local presence in all of our regions to ensure that our customers receive the highest standard of care," says Dudley Slater, CEO of Integra Telecom. "We consistently run satisfaction surveys asking our customers to rank the attributes they value most and it has never failed that reliability of service outranks all other attributes. Our decentralized business model is a clear reflection of our commitment to meeting the needs of our customers and we are pleased to partner with Metaswitch to exceed the expectations of our customers and enhance our service even further."
As a result of growth through acquisition, Integra Telecom has been operating on multiple software and hardware platforms. By partnering with Metaswitch to upgrade its voice services platform, Integra can now consolidate those systems therefore streamlining its network operations to better serve its customers.
"Most of the vendors we evaluated tried to make Integra fit into their product's capabilities," said Craig Heidgerken, vice president of engineering for Integra Telecom. "Metaswitch was willing to adapt to meet the unique needs of our company and we look forward to working with them moving forward."
Metaswitch could relate to that sentiment. "Our customers share the same values," said Mike Ward, senior vice president of sales at Metaswitch. "We believe in quality engineering, reliability, exceptional support and innovation and have built a business on providing the best solutions coupled with outstanding regional support. It's a perfect fit with Integra's business model."
About Integra Telecom
Integra Telecom Inc. provides voice and Internet solutions to thousands of business and carrier customers in 11 Western states, including: Arizona, California, Colorado, Idaho, Minnesota, Montana, Nevada, North Dakota, Oregon, Utah and Washington. It owns and operates a best-in-class fiber-optic network comprised of metropolitan access networks, nationally acclaimed Internet and data networks, and a 4,700-mile, high-speed long haul network. The company has earned some of the highest customer loyalty and customer satisfaction ratings in the telecommunications industry. Primary equity investors in the company include Goldman, Sachs & Co., Tennenbaum Capital Partners, funds managed by Farallon Capital Partners and Warburg Pincus. Integra Telecom and Electric Lightwave are registered trademarks of Integra Telecom Inc. For more information, visit: www.integratelecom.com.
About Metaswitch Networks
Metaswitch Networks is a leading provider of the technologies and solutions that are powering the migration of communications networks to open, next-generation architectures. Hundreds of network operators worldwide depend on its reliable, scalable carrier systems solutions, while its high performance, fault-tolerant software technologies are licensed by all the world's leading communications equipment manufacturers. For more information, visit www.metaswitch.com.
Copyright © 2010 Metaswitch Networks. "Metaswitch" is a registered trademark. Brands and products referenced herein are the trademarks or registered trademarks of their respective holders.
Contact Information:
Contact:
Carol Daniels
Metaswitch Networks
+1 (510) 589-5074
chd@metaswitch.com
Carmen A. Harris
Connect2 Communications
+1 (919) 435-9115
carmen@connect2comm.com