WOBURN, Mass., June 2, 2010 (GLOBE NEWSWIRE) -- Three LogMeIn (Nasdaq:LOGM) customers will present in a joint session at EduComm 2010 in Las Vegas next week. IT leaders from University of Massachusetts at Boston (UMass), Sage Colleges and Lord Fairfax Community College (LFCC) will discuss the use of real-time remote support in the academic environment. The annual EduComm conference -- held at the Mirage from June 7-9 -- addresses college and university educational technology, financial and academic decision-making and facilities planning.
Apurva Mehta, director of Client Services and Education Technology at UMass; Jonathan Brennan, director of Information Technology Services at Sage Colleges; and Richard Crim, Chief Information Officer (CIO) at LFCC will lead an interactive and educational session entitled, "The New Helpdesk: Resolving Any Issue, Anywhere, at Anytime", on Tuesday, June 8, from 2:15-3:15 PDT in Ballroom C. The session will detail the success of delivering IT support services to users in distributed locations, as well as the qualitative benefits of leveraging remote support technology. Presenters will share lessons learned and provide anecdotal advice on maintaining an effective campus IT department under tight budgetary constraints.
UMass, Sage Colleges and LFCC are leveraging LogMeIn Rescue, a remote support solution for everything from PCs to Macs and smartphones to netbooks, to more effectively diagnose and resolve their constituents' technical issues. An on-demand online console offers support professionals the ability to connect to a computer or smartphone remotely without pre-installing software to the remote machine. With the user's permission, the technician is then able to see and control the user's device to quickly configure, diagnose, repair and train.
In addition, LFCC is leveraging LogMeIn's Ignition for iPhone app as a part of its business continuity plan. LogMeIn Ignition ensures that the college's 50 iPhone users have full access to business critical functions -- including email, student registration programs, alert systems, security surveillance monitoring, business files and student learning systems -- in the event on-campus access is denied due to extreme weather or other unplanned circumstance.
"Like most higher education institutions, UMass was challenged to improve and expand its IT support," said Apurva Mehta, director of Client Services and Education Technology at UMass. "LogMeIn has been the key to ensuring our helpdesk fulfills its mission as a productivity enabler to our university community, in a manner that fits within our budget and headcount."
"Leveraging remote support from LogMeIn has been instrumental in helping Sage Colleges save ignificant resources," said Jonathan Brennan, director of Information Technology Services at Sage Colleges. "In addition, the fact that our IT department offers such advanced support has become a competitive differentiator that impacts our recruitment of new faculty, staff and students."
"LogMeIn's technology has been a critical success factor in keeping our helpdesk resilient and ready," said Richard Crim, CIO of LFCC. "Combining Rescue and Ignition enables our LFCC faculty and staff to continue operations from an anywhere environment."
Building on the breakthroughs of previous events, the EduComm 2010 program brings together top thought leaders, innovators, and speakers to present, discuss, and navigate the unprecedented challenges and opportunities shaping the future of higher education. EduComm attendees can speak with representatives from LogMeIn and receive product information and demonstrations at the LogMeIn booth, #41.
To register or to learn more about the conference, visit www.EduCommConference.com.
About EduComm
The EduComm Conference is a 2 ½ day annual event which addresses college and university educational technology, financial and academic decision-making and facilities planning. EduComm is uniquely focused on solutions using the latest technology - in the classroom, across the campus, and through distance learning. Attendees receive actionable ideas to save money and improve educational outcomes. Digital content creation, capture, presentation, storage, sharing and collaboration are all on the agenda.
EduComm 2010 will be held from June 7-9 in Las Vegas. To register or to learn more about sponsorship opportunities, visit EduCommConference.com .
About LogMeIn, Inc.
LogMeIn (Nasdaq:LOGM) makes it easy to connect and access remote computing devices - desktops, laptops, point-of-sale systems, medical devices, smartphones and more - from any internet-connected computer, including an iPhone™ or in-dash computer of the Ford F-150 pick-up truck. Over 28 million registered users have connected more than 100 million devices using LogMeIn for business productivity, personal mobility and IT support. LogMeIn is based in Woburn, Massachusetts, USA, with offices in Australia, Hungary and the Netherlands, and on the web at http://www.LogMeIn.com.
The LogMeIn, Inc. logo is available at http://www.globenewswire.com/newsroom/prs/?pkgid=6574
LogMeIn is a registered trademark of LogMeIn in the U.S. and other countries.
iPhone is a trademark of Apple, Inc. in the U.S. and other countries around the world.