DETROIT, July 19, 2010 (GLOBE NEWSWIRE) -- Compuware Corporation (Nasdaq:CPWR) today announced that RightNow Technologies (Nasdaq:RNOW) chose Compuware's project portfolio management solution, Changepoint, to help RightNow's professional services division deliver valuable information to enhance client support and automate key service management and delivery processes. RightNow is a leading provider of cloud-based, customer experience software solutions.
"RightNow is dedicated to delivering superior professional services to our clients," said Marcus Bragg, General Manager, Americas, RightNow Technologies. "With Changepoint PSA's technology and depth of experience, RightNow can continue to achieve customer service excellence."
Changepoint PSA provides RightNow with workflow flexibility to automate its RPM methodology, automate key processes such as invoicing, billing and collections, streamline resource management and simplify revenue recognition.
"RightNow's commitment to services as a strategic engine for growth is a perfect pairing with Changepoint," said Lori Ellsworth, Vice President, Compuware Changepoint. "Changepoint will help this leading cloud-based solution provider streamline and automate service delivery and realize its brand promise of services excellence and extreme customer satisfaction."
Compuware Changepoint allows technology companies to maximize professional services profitability while maintaining a focus on effective product decisions and delivery. Changepoint's integrated solution marries professional services automation (PSA) with project portfolio management (PPM) to provide total operational visibility allowing product-centric technology companies to drive services growth with strong margins, deliver a competitive product and services mix for high ROI, and maintain top-line revenues and bottom-line profitability.
Compuware Corporation
Founded in 1973, Compuware provides software, experts and best practices to ensure applications work well and deliver business value. Compuware solutions optimize application performance across the Enterprise and the Internet for leading organizations around the world, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more at: http://www.compuware.com.
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