BASKING RIDGE, NJ--(Marketwire - November 1, 2010) - Avaya, Inc., a global leader in enterprise communications systems, software and services, today announced it has been named the winner of two Technology Services Industry Association (TSIA) Fall 2010 STAR Awards for Mission-Critical Support and Continual Improvement. The awards for excellence in support services were announced October 20, 2010 at the Technology Services World conference in Las Vegas.
Avaya is a member of the STAR Awards Hall of Fame, which honors companies that have received five or more STAR Awards. In addition to the accolades at this fall's Technology Services World, Avaya has previously been recognized for awards in a range of categories including Excellence in Service Operations in 2009 and 2010.
"Achieving recognition from TSIA reinforces our customer-centric strategy, which ensures that businesses of all kinds can tap the full potential of their communications and collaboration solutions," said Joe Heel, senior vice president and president, Avaya Global Services. "This year's TSIA awards show that not only are we continuing to raise the bar on our own abilities, but we are also delivering on the support that organizations rely on to keep workers productive and customers satisfied."
The STAR Awards recognize technology companies who display exceptional leadership, innovation, and commitment to delivering world-class results. Companies seeking this award undergo a rigorous evaluation process, with the winners selected by TSIA's service discipline advisory board members. The STAR Awards are considered one of the highest honors in the service and support industry.
"The realities facing today's services organizations present a multitude of challenges and Avaya has clearly demonstrated its commitment to delivering world-class results," said J.B. Wood, CEO, TSIA. "We're pleased to recognize Avaya as a leading service organization that helps companies across the globe achieve success, even as they are transforming with a whole new range of communications capabilities."
The two categories in which Avaya was honored, Mission-Critical Support - Software and Continual Improvement, are essential to delivering ever-increasing levels of superior service in a complex business world.
According to the TSIA, a winner in the Mission Critical Support - Software category has demonstrated leadership in delivering support in mission-critical environments where system uptime is imperative, typically for enterprise customers. Support from these organizations is critical in keeping customers up and running 24/7.
A winner in the category of Continual Improvement has demonstrated exceptional service levels and customer satisfaction for three or more years, with year-over-year improvements and a plan in place for continual improvement in the future.
For information on the TSIA STAR Awards, visit here.
About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.
About TSIA
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. Find TSIA online at www.tsia.com.
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. Some of the key factors that could cause actual results to differ from our expectations include: our ability to develop and sell advanced communications products and services, including unified communications, contact center and data solutions; our ability to develop our indirect sales channel; economic conditions and the willingness of enterprises to make capital investments; the market for advanced communications products and services, including unified communications solutions; our ability to remain competitive in the markets we serve; our ability to manage our supply chain and logistics functions; the ability to protect our intellectual property and avoid claims of infringement; our ability to effectively integrate acquired businesses into ours; our ability to maintain adequate security over our information systems; environmental, health and safety laws, regulations, costs and other liabilities; the ability to retain and attract key employees; risks relating to the transaction of business internationally; pension and post-retirement healthcare and life insurance liabilities; and liquidity and our access to capital markets. We caution you that the foregoing list of important factors may not contain all of the material factors that are important to you. For a further list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
Contact Information:
Avaya Media Contact:
Jonathan Varman
P: 908 953 6432
jvarman@avaya.com
TSIA Media Contact:
Suzanne LaBounty
P: 239-822-9226
suzanne.labounty@tsia.com