LONDON and WOBURN, Mass., June 28, 2011 (GLOBE NEWSWIRE) -- LogMeIn (Nasdaq:LOGM) has announced that Jamie Oliver Ltd, the company managing UK celebrity chef Jamie Oliver, has selected LogMeIn Rescue for remote IT support.
Jamie Oliver Ltd's IT team is using Rescue, LogMeIn's web-based remote support product, to resolve issues such as email delivery errors and network connectivity problems. The team currently supports more than 500 end users, across PCs, Macs and mobile devices, in approximately 30 different group companies around the UK. These different companies include not only Jamie Oliver's restaurants, but also the editorial teams behind his publications, business development teams, marketing and PR teams and food and recipe research teams.
Patricio Colombo, Head of IT & Systems at Jamie Oliver Ltd, commented: "We had already heard of Rescue being used to support other restaurants and it offered a number of benefits. Speed of response is absolutely critical to our business - if the reservation system in one of our restaurants fails during a busy weekend, we need to have it back up and running in minutes, not hours. During the Royal Wedding bank holiday an overnight update of the reservation system did exactly this. Fortunately, the Head of IT was able to access affected systems and restore reservation details without setting foot on the restaurants premises. Rescue's an excellent tool for handling those sort of out-of-hours issues."
Rescue is also supporting end users during travel to other countries. Jamie Oliver recently spent three months in Los Angeles at the beginning of 2011, along with a 20 strong production team, as well as his family and personal assistants.
Mr. Colombo continues: "Connecting to remote support through a VPN is not ideal – not least because the VPN can sometimes be the source of the problem. In short, a flexible, web-based solution provides faster, easier and more reliable rapid response to any emergency. The ability to host unattended access sessions is also a real boon; most people would prefer you to fix their IT issues while they are not around waiting for the resolution. On top of that, the reboot and reconnect features, and the bi-directional transfer of files, are brilliant."
"Jamie Oliver Ltd is a classic example of an organisation that can afford zero downtime and has staff working on many different projects in lots of different locations, including frequent travel abroad," said Lee Weiner, Vice President Support Products for LogMeIn. "Their ability to support hundreds of end users with a small, focused and highly efficient team is a testament to their vision and to the power of the modern IT helpdesk."
About LogMeIn, Inc.
LogMeIn (Nasdaq:LOGM) provides cloud-based remote access, support and collaboration solutions to quickly, simply and securely connect millions of internet-enabled devices across the globe — computers, smartphones, iPad™ and Android™ tablets, and digital displays. Designed for consumers, mobile professionals and IT organizations, LogMeIn's solutions empower nearly 12 million users to connect more than 100 million devices. LogMeIn is based in Woburn, Massachusetts, USA, with offices in Australia, Hungary, the Netherlands, and the UK.
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