SAN RAMON, CA and GREENBELT, MD--(Marketwire - Aug 14, 2012) - xMatters inc., the relevance engine company, today announced a new partnership with Intact Technology, a specialist enhanced HP Software partner specializing in IT transformation. Through this partnership, xMatters and Intact Technology will be able to deliver an innovative solution that will help customers enhance the efficiency and responsiveness of their IT management operations by getting the right people engaged in critical incidents and slashing response times.
"We look forward to this new partnership with xMatters," said Jesse White, principal of Intact Technology. "Adding their relevance engine technology to our suite of IT management solutions will enable our customers to significantly improve IT operations processes. This will result in lower cost of operations and higher availability of critical business services."
xMatters relevance engines automate the communication step of any IT or business process. Whether that relates to hunting down the right person to fix an IT problem, approving a change or sending unique targeted message to individuals during a crisis situation, a relevance engine can save wasted time in getting the right message to the right person.
xMatters relevance engines do all this while keeping a detailed audit log, who was contacted, how they were contacted and the action or response they took, providing unprecedented accountably and auditability. "Knowing who was contacted, how, when and their response is critical for our Federal clients from a compliance perspective," said Jesse. "It also has a positive impact on productivity as peer-to-peer accountability kicks in with the improved visibility on who's doing what."
"At xMatters, we forge partnerships and alliances with leading firms in many areas -- including IT service management, business continuity, telecommunications, product innovation, and research and development -- to strategically tackle the challenge of delivering the information people need, when they need it," said David Wall, vice president of Alliances, xMatters. "Intact's extensive consulting experience in IT and business service management aligns directly with our relevance engine's ability to drive increased efficiency across the enterprise, reduce risk and deliver measurable business results."
About Intact Technology, Inc. Founded in 1994 in Landover, Maryland, Intact offers deep expertise and practical experience to help their customers gain TRACTION™ in implementing IT Management solutions to achieve maximum value from their IT investment and success in their IT transformation initiatives. The end result for Intact customers is increased efficiency, reduced risk, and measurable business results. Intact Technology performs consulting services for commercial and government organizations, has a GSA Schedule 70, and is an SBA-certified small, disadvantaged and veteran-owned business.
To learn more, please visit www.intact-tech.com.
About XMatters
xMatters builds relevance engines that connect people with what they need to know at exactly the right moment -- so they can take immediate action. Our relevance engines work with existing enterprise applications, technologies, and processes to help businesses run faster and smarter. More than 1000 global firms use xMatters to make their products and services more valuable, both internally and to their customers and shareholders. Founded in 2000 as AlarmPoint Systems, xMatters is headquartered in San Ramon, CA with European operations based in London, U.K. More information is available at www.xMatters.com or 1-877-xMATTRS.
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Charity Hudnall
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