ROCHESTER, N.Y., March 12, 2013 (GLOBE NEWSWIRE) -- VoicePort, LLC today announced a finalized agreement to deploy their services with a new client, WellSpan Health, located in York, PA. WellSpan offers a vast array of inpatient, outpatient, home health and physician services within Central Pennsylvania. They will be installing two of VoicePort's innovative solutions within their pharmacy work-flow in the pursuit to deliver improved Medication Adherence for their pharmacy patients. "We are very excited to have the chance to work with WellSpan Health in the opportunity of improving patient health and improving medication adherence," said Alphonse J. Sasso, Vice President of Business Development. Wellspan will install two of VoicePort Patient Solutions, PharmaRemind™ Patient Notifications and Meducation® Prescription Translation, Education and Written Instruction Services. Cynthia Johannes Beecher, Director of WellSpan Pharmacy & Healthy Community Pharmacy, commented, "We are pleased to be partnering with VoicePort to be able to enhance the services we provide our Pharmacy Patients in the area of education, adherence and private notification on prescription status.
"PharmaRemind™ is a patient reminder service that provides automated HIPAA and PHI compliant notifications to patients to help them stay on task to refill, or pick up a prescription from their pharmacy. The solution will be integrated within WellSpan Health Pharmacy Management Data Base System with intelligence built in to recognize when patients should be communicated regarding a prescription to help keep them on regimen. The patient receives their notification in their preferred mode of communication including Advanced Speech Recognition Phone, or e-mail, text and smartphone.
Meducation® is a patient translation, education, and instruction service that delivers medication instruction sheets in easy to read vocabulary with translations in eighteen different languages. VoicePort is the authorized partner to sell these services in collaboration with Meducation® parent company, Polyglot Systems. The solution is written in a manner to help low health literate and limited English proficient patients better understand the instructions on how to take their meds complete with tools such as a Universal Medication Scheduler, Pictograms, Device Videos, and Multiple Med Calendar Scheduler.
VoicePort's PharmaPhonetics Patient solution delivers cost-effective, automated, personalized, intelligent, and interactive unified communications that connects directly to the patients on behalf of the pharmacy. Their services include prescription pick-up and refill reminder notifications, health awareness/medical therapy review messaging, patient counseling, translation, education, and instruction services, mobile applications focused for pharmacy or front end, automated web based appointment scheduling services and patient co-payment assistance programs. The Unified Patient Communication platform enables permission based phone, text, e-mail, web and mobile notifications that are dynamically personalized to individual patients and their specific needs.
"Medication Adherence is estimated to be a $300 Billion issue in the U.S. Offering our client's communication patient instruction options via (phone, web, text, e-mail and mobile) to deliver messages that align to their customers preferred needs will help to increase compliance and improve the overall health of each patient," said Christopher J. Mann, President and CEO. Mann further commented, "Our new partnership with WellSpan Health further demonstrates the value of our intelligent and automated solutions. We look forward to working with them to satisfy all of their patient needs. We also expect that we will have opportunities to meet with like organizations throughout the country in this new space to leverage our solutions in a similar fashion."
About VoicePort
Founded in 2002, we have deployed applications at more than 500 customer sites in North America. Nuance, Genesys, voiceTech, Unwired Nation and Polyglot are our partners and top technology providers. To find out more about our products and services, please visit www.voiceport.net.
VoicePort helps clients control cost and effectively communicate with customers and patients by using advanced speech recognition self-service technology to automate interactions. VoicePort develops configurable solutions for niche markets such as the media and pharmaceutical verticals PharmaPhonetics Patient Adherence, a patient medication compliance solution, and PharmaPhonetics Speech Enabled Market Research (SEMR), which enables pharmaceuticals manufacturers to gain deep insights from hundreds of physicians
About Polyglot Systems
Polyglot Systems' award-winning software is designed to improve patient understanding, thereby improving health, reducing costs and increasing patient satisfaction.
www.pgsi.com
For information: http://www.voiceport.net