MOHELA Recognized for Innovative Mobile Application Development at 2013 Gateway to Innovation

ST LOUIS, MO--(Marketwired - May 1, 2013) - MOHELA leveraged innovative technology in its efforts to continually enhance and improve customer account management tools. MOHELA, a student loan servicing company which ranks in the top ten nationally by number of loans serviced, approached TDK Technologies with the need to provide customer access from mobile devices. The team's efforts won them the Small Business Innovation Award at the 2013 Gateway to Innovation. This award recognizes IT initiatives implemented in 2012 that enabled significant business innovation or improvement.

The team delivered improved self-service capabilities for MOHELA's customers, a better experience for younger end-users who primarily use cell phones for web activity, reduced inbound call volume and competitive advantage in the student loan servicing industry.

MOHELA wanted the mobile application developed in a way that would offer technical advantages such as accessibility by a variety of mobile devices. It also needed the complex mobile application brought to market in under four months. Most important, the application needed to provide security, maintainability, flexibility, usability and performance. The project resulted in significant business results and highly desired customer access capabilities. The mobile application currently averages daily activity including more than 1,000 logins and more than 200 online payments.

"MOHELA continues to research and evaluate the needs and wants of our customers to help them better manage their accounts," said Raymond H. Bayer, Jr., Executive Director and CEO. "Innovative tools such as the mobile application are just one example of the projects MOHELA has underway to make account information available in the format customers prefer to use." 

Dedication to continually offering improved products and services to customers is evident in a variety of tools, from MOHELA's mobile application to secure messaging capabilities to phone self-service. Each tool has been designed to allow customers to manage their accounts when and how they prefer.

MOHELA is one of the largest student loan companies in America and is dedicated to easing the burden of financing higher education in Missouri while providing exceptional student loan services. As a leading student loan servicer managing more than $25 billion in assets, MOHELA brings more than 30 years of experience assisting students, families and schools with servicing needs of their student loans. Visit us: Facebook, Twitter, LinkedIn, Google+, Pinterest and YouTube.