NetEnrich's IT Operations Platform Named a "Must-See" Managed Services Product by CRN

SAN JOSE, CA--(Marketwired - Dec 10, 2013) - NetEnrich, Inc., a global provider of world-class remote IT infrastructure monitoring and management services, today announced that its IT Operations Platform (ITOP) has been named a "Must-See" Managed Services Product by CRN.

Featured on CRN.com, the list includes 10 offerings from several of the IT industry's top cloud and systems management software companies. Within the online coverage, CRN recognizes NetEnrich's IT Operations Platform for its new customizable dashboard which provides channel partners with a complete view of all the hosted services and IT assets in a client's environment. The article also commends NetEnrich for allowing MSPs and IT service providers to easily brand the client interface with their own company name, and calls out the platform's unified alert monitoring, improved capacity reporting and Custom Escalation Matrix.

"The use of on-premise and cloud-based technologies within any given IT infrastructure has driven more complexity into the mix, creating unique opportunities and challenges for MSPs and IT service providers," says Justin Crotty, senior vice president and general manager, NetEnrich. "Through the NetEnrich IT Operations Platform, we provide channel partners with the foundational technology needed to proactively manage this new era of hybrid computing, but more importantly, we give the solution provider the ability to maintain complete control over the client experience. Value differentiation is delivered through a combination of tools, processes and people, and the solution provider can control that ecosystem of value to the end client. This allows them to transform their businesses into high-performance IT services companies that command steady and growing streams of recurring revenues and loyal clients."

NetEnrich's next-generation ITOP makes it easier for MSPs and IT service providers to support hybrid IT operations. In addition to those features highlighted by CRN, the "must-see" solution also provides channel partners with several other tools and advanced functionalities including:

• Service Navigator: Enables channel partners to visualize, navigate and inspect hybrid IT infrastructure.
• Improved Application-Level Management: Allows MSPs and IT service providers to easily monitor key metrics for enterprise applications including Microsoft® Active Directory, Exchange®, SQL®, Internet Information Server and MySQL®.
• Asset Management: Quickly synchronizes multiple sources of IT asset data and makes it easy for MSPs and IT service providers to leverage the IT operations platform as a single source of truth for IT assets.
• Improved Capacity Utilization Reporting: Enables channel partners to automatically generate executive summary reports that demonstrate capacity utilization, and other key performance metrics.

"Being called out as a 'must-see' technology by CRN is a great testimony to the technology innovation and services leadership NetEnrich brings to the IT channel," says Crotty. "Our partners are seeing measurable gains from using NetEnrich's IT operations platform including increased service levels, profits and productivity."

For more information on NetEnrich and its market-leading IT operations platform, visit www.netenrich.com.

About NetEnrich
NetEnrich transforms the way enterprises approach IT operations, by consolidating and automating the proactive management and monitoring of on-premise and cloud IT infrastructures. Offering remote infrastructure management (RIM) services for enterprises, mid-size and small businesses, NetEnrich leverages proprietary technologies, automation and analytics to deliver high service levels, improved performance and availability. While NetEnrich focuses on remote service delivery, its go-to-market channel partners, which include VARs, system integrators and solution providers, provide the local IT consultancy, architectural know-how, deployment services and last-mile support. NetEnrich offers a secure ISO 27001 certified IT Operations Center working 24x7x365.

For more information about NetEnrich, visit www.netenrich.com, contact info@netenrich.com or call 408-436-5900.

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