LAWRENCEVILLE, Ga., Feb. 6, 2014 (GLOBE NEWSWIRE) -- Encompass Supply Chain Solutions, Inc., a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has contracted with RAL North America to provide spare parts logistics, call center support and reverse logistics for the company's AeonAir brand of home comfort products.
Under the agreement, Encompass will manage parts planning and forecasting; warehousing and distribution; returns processing; and consumer call center support initially for RAL's new line of 30-70 pint dehumidifiers. Encompass is also developing an e-commerce web portal for the AeonAir product line, and providing reverse logistics services for consumer returns.
North American-based RAL has expanded into the U.S. market beginning with its line of dehumidifiers. The units are being sold through a variety of national retailers.
"Encompass has partnered with a number of manufacturers outside the U.S. to provide comprehensive after sales solutions and help them successfully launch products in this country," said John Sessions, Encompass director of Business Development. "Our extensive expertise in distribution and reverse logistics provides manufacturers with a true end-to-end solution as they seek to establish a solid presence in this market."
Beaver Choi, RAL CFO, said the company is leveraging Encompass' geographic footprint, logistics and operational experience and customer service capabilities to initiate a strong product launch.
"RAL is committed to ensuring our customers receive full-circle support for our AeonAir brand of home comfort products," said Choi. "We believe Encompass is the partner most capable of providing the superior service we need to achieve this goal and flourish in the U.S."
About RAL
RAL is a North American based wholesale distribution company with a corporate history of over 27 years as a proven leader in the supply of innovative home comfort products.
RAL is committed to providing North American consumers with innovative designs and exceptional performance in our home comfort products with an ultimate goal of complete customer satisfaction. We directly manage all aspects of our product design and quality control to insure consumers receive the highest quality of products in the industry.
About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and follow us on Facebook.