HOUSTON, Nov. 12, 2014 (GLOBE NEWSWIRE) -- BMC Software today announced that it has hired proven customer service leader David Gai as president of Customer Success, effective immediately. The new role consolidates BMC's professional services, customer support and customer success teams into a focused service delivery organization. Gai and this new organization will be working closely with BMC's Chief Customer Officer Paul Avenant.
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Gai brings extensive consulting, services, support and education experience to BMC, based on 20+ years working with enterprise software and systems companies. Gai was most recently executive VP of worldwide services at JDA Software, a role that spanned consulting, customer support and education. He previously led global services and support at BEA Systems and EMC's document management business, and served as general manager of managed services for HP. He also served as CEO and president of Equitant, an international business process outsourcing company.
"Creating new, innovative customer engagement models built to evolve at the same rate and pace as the technology we use is crucial to BMC's transformation as a private, customer-centric company," said Bob Beauchamp, BMC's chairman and CEO. "David's experience and passion for customer success is a great match for this role and will ensure that BMC continues to delight customers and consistently deliver on their expectations."
"BMC has amazing customers that rely on our software every day to manage IT, deliver digital services and transform their business," said Gai. "I'm thrilled to join an executive team that shares my commitment, and our newly united Customer Success team will work both harder and smarter to help BMC's 20,000 customers navigate the changing IT landscape and best serve their internal and external customers."
Gai's appointment builds on the recent launch of BMC's "Living IT" initiative, which puts people at the heart of IT and enables faster, more successful digital transformation. BMC earlier this year hired several distinguished business and technology leaders to fuel growth and innovation across the company's core product lines. The company has also expanded R&D investment to accelerate innovation, revamped its go-to-market approaches to improve sales execution, and re-organized IT from the ground up to enable digital business.
About BMC
BMC delivers software solutions that help IT transform digital enterprises for the ultimate competitive business advantage. We have worked with thousands of leading companies to create and deliver powerful IT management services. From mainframe to cloud to mobile, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide amazing user experiences with optimized IT performance, cost, compliance, and productivity. We believe that technology is the heart of every business, and that IT drives business to the digital age.
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