LIGHTHOUSE POINT, Fla., Jan. 21, 2015 (GLOBE NEWSWIRE) -- Alarm Grid home security is picking up the slack following the Home Security Store Story on CEPRO regarding competitor HomeSecurityStore.com: "We are offering anyone stuck in the middle of this HomeSecurityStore closing free tech support for the items they purchased as well as a free month of monitoring. All they have to do is email us their HSS receipt," said Joshua Unseth, Alarm Grid's director of marketing.
Focused on consumer experience, Alarm Grid is a well-reviewed, relative newcomer to the home security scene. Unseth continued, "we spend a lot of time in the community forums and working with our own customers. We have been asked about what is going on at Home Security Store for a number of weeks. Until yesterday's article came out, we had absolutely no answers. Now that we know their customers aren't going to be supported, we want to do what we can to help."
In the burgeoning DIY market, there remain a lot of questions about the viability of the business model. But as companies like Alarm Grid have become bigger and bigger, it's becoming more and more clear that a large consumer segment is excited about putting in their home security systems. For some, while the most recognizable name in do-it-yourself home security might be on the verge of disappearing, the advantage of owning the system outright may become very apparent in situations like this.
"The Home Security Store never monitored their own clients," said Alarm Grid's president Sterling Donnelly, "they have always outsourced it to a low-cost monitoring service. But if this had been a DIY company that did monitoring, the advantages of owning your own system and knowing all your own codes would have been instantly apparent since consumers could have seamlessly left their old monitoring company with almost no friction. Easy to use systems that cut out installers and put power into the hands of the homeowner are coming and they will get better; DIY is the future."