TAMPA, Fla., June 16, 2015 (GLOBE NEWSWIRE) -- LabTech Software, the only powerful, robust-featured remote monitoring and management (RMM) platform developed by an IT service provider for IT service providers, today announced a new integration with Active Directory. This innovative integration empowers IT service providers to take the first step in embracing a new era of IT service delivery that focuses on a managed user rather than on a device.
With the new Active Directory plug-in, LabTech Software enables current and future partners to reduce the tediousness and wasted time of managing user access issues by offering user management through a single-pane-of-glass. LabTech partners will now have the ability to quickly service password reset requests and common lockout issues, and update user account information directly from LabTech. They will enjoy the native feel of browsing organizational units and other security groups in a familiar user interface of Active Directory users and computers.
"Our integration with Active Directory demonstrates LabTech Software's continued dedication to delivering innovative features to meet the business needs of LabTech partners," said Matt Nachtrab, CEO of LabTech Software. "As market changes require a shift in focus from devices to managed users, LabTech will continue to develop solutions to support LabTech partners throughout this transition."
Managed services accounting, introduced in LabTech 10 with the new Active Directory plug-in, is the first step in embracing a per-user or hybrid billing approach by being able to import Active Directory users as LabTech contacts and tie them to managed services plans. LabTech partners can now easily keep count of users as well as device counts by tracking all managed services provided to clients, including managed services plans (24x7, 8x5), managed antivirus, managed backup, etc.
"The progress is great and this is making our lives much easier as we have been doing per-user pricing for about 3-4 years now," said Andrew Harper, CEO of LabTech partner Gaeltek, LLC.
LabTech Software is dedicated to accelerating its partners' RMM experience. Through its integration with Active Directory, LabTech Software demonstrates that it is unwavering in its commitment to extending and enhancing the overall functionality of IT service providers. Building on its recent hassle-free remote control ScreenConnect® integration, LabTech Software is dedicated to providing innovative solutions to strengthen its partners' remote monitoring and management capabilities.
To see the full list of enhancements in LabTech 10, including the new Active Directory integration, visit http://www.labtechsoftware.com/labtech-whats-new.php.
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About LabTech Software
Designed and developed by system administrators with years of experience in the IT services industry, LabTech's focus is to drive the power of IT automation. With more than 4,800 partners and nearly 4 million agents sold, LabTech is quickly becoming the preferred tool of IT professionals worldwide. Whether you're an experienced IT managed service provider (MSP) managing client networks or a corporate IT department managing internal networks, LabTech will enable you to significantly improve your productivity and efficiency by leveraging the power of IT automation. LabTech is the most powerful, feature-rich and widely-sought IT automation platform in the IT service provider space today. For more information please visit www.labtechsoftware.com or call 877-522-8323.