DENVER CO--(Marketwired - October 13, 2015) - We have written a couple times already this year about what we call “311 2.0,” the next generation of customer engagement capabilities now being implemented by state, local and municipal governments. These 311 2.0 projects are all occurring despite very difficult fiscal conditions for government organizations of all types. One reason for this is the existence of four “game-changing” enablers our contact center consulting experts are seeing deliver significant improvements in constituent service, while at the same time delivering real reductions in operating costs. What are these four drivers?
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