Long-Awaited BBB Accreditation Arrives for Low VA Rates

LINDON, Utah, April 7, 2016 (GLOBE NEWSWIRE) -- Low VA Rates has been rewarded an accreditation with a certified A rating by the Better Business Bureau (BBB). BBB applied its stamp of approval as proof of Low VA Rates' "commitment to making a good-faith effort to resolve any consumer complaints." This development demonstrates to customers, as well as to other lenders, that Low VA Rates is experienced in its role in the mortgage loan industry and is dedicated to providing optimum service. Accreditation indicates many things, but above all, it reflects Low VA Rates' practices of honesty, clarity, and privacy within the company and also with its consumer relationships.

The accreditation was awarded for two of the company's locations: Honolulu, Hawaii, and Las Vegas, Nevada. For BBB accreditation evaluation, 13 factors were considered. These were based on how well the company dealt with customer complaints, how long it had been in business, and how well it honored its commitments.

The A rating indicated that the BBB was very confident that Low VA Rates was trustworthy in operation, and Low VA Rates is proud of the factors that led to the achievement. One such factor was that the number of complaints filed was extremely low for a company of its size – only a single complaint in the past twelve months for the Las Vegas branch, and none for Honolulu. When the single complaint was received, Low VA Rates responded and resolved the issue in a timely manner. The only reason Low VA Rates did not receive the highest possible score (an A+) was that the company is a relative newcomer to the mortgage industry. As its experience increases, Low VA Rates intends to reach the peak of the ratings scale.

Low VA Rates is proud to affirm that it has conformed – and will continue to conform – to the standards of trust that BBB holds. These include advertising honestly, telling the truth, maintaining transparency, honoring promises, responding well, safeguarding privacy, and embodying integrity. The teams at Low VA Rates will continue to eagerly demonstrate these characteristics every day to service their valued customers.

About Low VA Rates: Low VA Rates is a VA mortgage loan company located in Lindon, Utah. Most of the company's organization has existed since 2006, but it became its own independent company late in 2013. It has four additional branches across the U.S. and services almost all 50 states. Low VA Rates is one of the nation's leading lenders and deals solely in VA loans, offering purchase and refinance loans.