SAN JOSE, Calif., Dec. 06, 2016 (GLOBE NEWSWIRE) -- Transwestern today announces it has earned more than 500,000 square feet in new property management assignments throughout the San Francisco Bay Area during the past three months. The firm’s innovative approach to superior service delivery was a key factor in expanding existing client portfolios and winning new clients.
“We are honored that our clients have entrusted Transwestern to manage these assets,” said Dave Rock, executive vice president. “We are excited to share our unique approach to service delivery, called The Transwestern Experience, to create a unique community at each building.”
The Transwestern Experience is an innovative approach to superior service that reflects the firm’s unique culture. The four key goals include consistently creating positive service experiences, connecting the dots between internal and external service, rupturing industry stereotypes, and building passion about purpose. This approach permeates every business line at Transwestern, including property management. The Transwestern Experience has resulted in an average 12 percent increase in overall tenant satisfaction in buildings that employ the approach, with 94 percent satisfaction in response speed/efficiency, 89 percent in accuracy/attention to detail, and 91 percent in collaboration/partnership.
The Bay Area Management Services team is led by Vice Presidents Amanda Monroe, Jeanette Marinque and Christina DuCote.
"Through The Transwestern Experience, we apply high-touch service approaches found in the world’s leading hospitality companies, combined with intuitive and skillful financial acumen,” said Monroe. “Our management style focuses on people, process, and place, creating a true ‘second home’ for tenants.”
The management portfolio growth has come alongside significant growth in the firm’s other services, such as a 15 percent year-over-year increase in Transwestern’s leasing portfolio and an 83 percent increase in investment sales volume year over year. This growth prompted Transwestern to expand its Silicon Valley footprint at 2025 Gateway Place in San Jose.
“The expansion of our San Jose space will allow our team to collaborate more freely and increase our overall productivity,” said Edward Del Beccaro, senior managing director. “Our Silicon Valley presence is a vital component of our Bay Area growth, and we are committed to providing our team members with the resources and environment they need to continuously provide best-in-class service to our clients and drive further success in this region.”
Transwestern has grown significantly from its initial acquisition in May 2012 of an existing East Bay team comprised of 17 brokers, property management professionals, and staff, compared to more than 50 team members today. The firm has consistently won recognition as a best workplace for millennials, women and camaraderie by the San Francisco Business Times and Fortune.
ABOUT TRANSWESTERN
Transwestern is a privately held real estate firm of collaborative entrepreneurs who deliver a higher level of personalized service – the Transwestern Experience. Specializing in Agency Leasing, Management, Tenant Advisory, Capital Markets, Research and Sustainability services, our fully integrated global enterprise adds value for investors, owners and occupiers of all commercial property types. We leverage market insights and operational expertise from members of the Transwestern family of companies specializing in development, real estate investment management and research. Based in Houston, Transwestern has 34 U.S. offices and assists clients through more than 180 offices in 37 countries as part of a strategic alliance with BNP Paribas Real Estate. Experience Extraordinary at transwestern.com and @Transwestern.