SCOTTSDALE, AZ--(Marketwired - Sep 7, 2017) - Liveops, Inc., the leading provider of on-demand skilled workforces for customer service and sales, announced today that it has named Greg Hanover as the company's new chief executive officer. With Hanover's industry expertise comes a deep understanding of the market, and his former leadership roles at Liveops have positioned him to successfully drive the company's vision and strategy forward.
"Greg's experience in the industry and his great relationships with customers give him a unique perspective into the changing nature of the call center space today and what customers are demanding from service providers," said Bill Trenchard, co-founder and board member at Liveops. "He has deep roots in Liveops Nation, the agents who make this company great, and is a champion in helping them achieve success with this on-demand model. Liveops has seen a great deal of momentum in the last year, and with this appointment, we're confident that this upward trajectory will continue."
Greg brings more than 15 years of experience in the technology and contact center industry to his new role as CEO. Prior to this appointment, Hanover served as the chief operating officer for Liveops. He has worked for the company for more than 8 years in a variety of roles, where he was responsible for overseeing the client services organization and expanding the delivery model into new vertical markets, as well as developing Liveops end-to-end contact center services strategy and market acceleration.
"Companies today are adopting alternative call center solutions that can flex and scale to meet their needs, whether it's time of day or seasonal spikes, and are signing on with Liveops for superior customer service and sales capabilities," said Greg Hanover, chief executive officer at Liveops. "Liveops is at the forefront of delivering these solutions with highly skilled, on-demand virtual agents. We have the right team in place to ensure that we not only grow fast, but scale to meet the huge demand that these market forces are driving."
Prior to Liveops, he held contact center leadership roles at the West Corporation and InPulse Response Group and has extensive customer service expertise in the retail, financial services, and healthcare industries. Greg holds an MBA and B.S. Degree in Marketing from Canisius College.
For more about Liveops, visit http://www.liveops.com/
About Liveops
Liveops offers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand. More than 400 organizations across service industries including retail, healthcare, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.