LogistiCare, the nation’s largest non-emergency medical transportation (NEMT) broker, today announced it was awarded a three-year contract with a three-year option by the Virginia Department of Medical Assistance Services (VA DMAS) to continue managing NEMT services for Fee for Service (FFS) Medicaid-eligible individuals.
“LogistiCare has worked closely with the Department of Medical Assistance as its managed care program has evolved over seventeen years,” said LogistiCare CEO Jeff Felton. “The FFS program is dedicated to serving individuals with chronic conditions and arranging transport to and from more than 865 medical facilities throughout the state. We are honored they have extended the relationship and look forward to fulfilling our responsibilities to people in need.”
In 2018, LogistiCare will expand GPS tracking in nearly 2,000 vehicles throughout the state, allowing real-time monitoring of vehicle location and driving speeds. Currently, more than 500 vehicles use LogistiCare’s WellRyde tracking software or other GPS tracking to optimize trip routes. The company expects roughly 90 percent of vehicles will utilize some form of tracking technology by the end of 2018 resulting in safe, timely access to healthcare and improving oversight of transportation providers.
LogistiCare is the only NEMT broker with URAC CORE accreditation, the healthcare industry’s symbol of excellence for service quality, for 23 of its locations nationwide. Since 2009, the company has maintained a 99 percent complaint-free program, improved cost efficiencies and provided statewide healthcare access by managing millions of trips annually. Under the new contract, the company expects to exceed state requirements for member safety and sensitivity training through mandatory educational programs that help drivers understand transportation requirements of individuals with unique needs.
“We would like to thank VA DMAS for entrusting us with such an important program,” said Cindy Franklin, general manager of the company’s Virginia operations. “Our job is to coordinate transportation and provide the best experience possible to a population that has special needs. This would not happen without the dedication of our more than 200 Virginia employees and 450 contracted transportation providers who safely fulfill approximately 4 million trips per year.”
As part of the company’s commitment to improving the beneficiary experience, while providing quality service and oversight to VA DMAS, the company encourages all beneficiaries, advocacy groups and healthcare providers to submit feedback. The company employs numerous outreach efforts to obtain meaningful responses from Virginia stakeholders, including after-call and after-trip surveys and a dedicated phone number that allows individuals to speak directly with a LogistiCare employee. The company’s WeCare form on its website also allows individuals to submit comments that are immediately routed to the Virginia operations center for follow up.
About LogistiCare
LogistiCare, a wholly-owned subsidiary of The Providence Service Corporation (NASDAQ: PRSC), is the nation's largest manager of non-emergency medical transportation programs for state governments and managed care organizations. Its range of services includes call center management, networking credentialing, vendor payment management and non-emergency medical transport management. In 2016, the company maintained a 99 percent complaint-free service rate while managing over 69 million trips and more than 27 million eligible riders.
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