SAN JOSE, Calif., April 09, 2018 (GLOBE NEWSWIRE) -- Ayehu, leading provider of an intelligent automation and orchestration platform powered by AI, today announced its integration with global leader in enterprise service management solutions, Cherwell Software. The integration of Ayehu’s intelligent automation and orchestration platform with Cherwell extends the ITSM and ITOM solution capabilities and provides significant IT process gains and efficiencies.
“Automation for IT Operations and Security Operations is incredibly valuable as it eliminates manual repetitive tasks and lengthy service desk procedures and accelerates incident response and resolution,” said Brian Boeggeman, vice president of alliances and partnerships, Ayehu. “For enterprise IT and Security executives and teams, this latest addition to Ayehu’s portfolio of integrations extends the Ayehu intelligent automation platform and provides a seamless connection, extending the value of Cherwell® Service Management (CSM).”
Ayehu’s integration with Cherwell enables IT departments to:
- Automatically open, update, close tickets, and query tables
- Leverage two-way SMS and email for event notifications and escalations
- Accelerate the reporting, escalation, and resolution of incidents
- Eliminate manual work and human errors
- Ensure fully documented end-to-end processes
- Reduce the amount of “noise” at the service desk
- Enforce change management procedures such as ticket status changes
“At Cherwell, our goal is to empower customers to achieve better, faster, and more affordable innovation, with the help of our uniquely adaptable platform,” said Matthew Peeples, vice president of technology alliances, Cherwell Software. “Partners like Ayehu provide complementary features that, when combined, deliver tremendous value to our joint customers.”
As part of the collaboration, Ayehu and Cherwell will jointly engage with customers to help enterprises get the most value out of the combined solution. The two companies are already working together on several projects with enterprises in the banking/financial services, healthcare and pharma industries.
Ayehu acts as a force multiplier, driving efficiency through a simple and powerful IT automation and orchestration platform powered by AI. The agentless platform is SaaS-ready for hybrid deployments and is powered by machine learning driven decision support, for enhanced and optimized automated workflows. It can also be installed on-premise connecting seamlessly to Cherwell Service Management.
IT and security operations can fully automate and mimic the response of an experienced IT analyst or security operator, including complex tasks across multiple, disparate systems, executing thousands of well-defined instructions without any programming required. This can help quickly resolve virtually any alert, incident or crisis.
About Cherwell Software
Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: www.cherwell.com.
About Ayehu
Named by Gartner as a Cool Vendor, Ayehu’s IT automation and orchestration platform is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog. Follow Ayehu on Twitter and LinkedIn.
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