Second Patent Awarded to Unified Office for Breakthrough in the Routing of Voice Communications, IoT, and Other Real-Time Communications Over Broadband Networks
Nashua, NH. , May 02, 2018 (GLOBE NEWSWIRE) -- Unified Office, Inc, a leading managed services provider offering reliable hybrid cloud-based Voice/UC communications services, IoT and business analytics to small and medium-sized businesses (SMBs), announced today that the US Patent Office has issued a patent for its Highest Quality Routing Protocol™ (HQRP™), U.S. Design Patent Number 9,929,950, method and apparatus for routing voice calls over VoIP networks. The patent covers the technology used in Unified Office’s Highest Quality Routing Protocol™ (HQRP™) transmission network. Unified Office’s HQRP™ essentially solves the quality and reliability problems that VoIP/UC has suffered from since it was invented and eliminates the need for costly dedicated T1 access lines, MPLS tunnels and other legacy techniques. HQRP provides the network which our Total Connect Now℠ (TCN℠) business communications service offering is based on.
“HQRP™ represents a major breakthrough in the transmission of real-time communications over broadband networks,” said Ray Pasquale, Founder & CEO of Unified Office. “HQRP™ defines an entirely new way of creating reliable, high quality real-time business communications over broadband networks that is radically different from using standard T1 and MPLS circuits and other expensive legacy techniques. For years the industry has been trying to crack the code on how to accomplish this. Unified Office has achieved this with our novel over the top HQRP™ transmission network that continuously finds the best end-to-end bi-directional paths, creating the highest quality and most reliable communications sessions be the voice, video, IoT or other real-time information. This patent is further proof of the innovation and uniqueness of our offerings in the marketplace.”
The highly reliable, secure HQRP™ transmission network is the very foundation of Unified Office’s Total Connect Now℠ managed services platform upon which all of its services are based. This transmission network delivers business critical information for all of Unified Office’s real-time communications offerings including their:
· Total Connect Now℠ high quality VoIP and UC services,
· Total Connect Now Operations Performance Suite™ IoT services,
· TCNIQ™ sentiment analysis service and
· Visual Performance Suite™ advanced analytics
Unified Office’s previously patented Visual Performance Suite provides a real-time view of changes in operational performance levels and actionable intelligence for SMBs, enabling them to stay on top of real-time business performance, to take immediate actions, and to apply continuous operational improvements. All of these Total Connect Now℠ (TCN℠) services are designed to help businesses provide higher levels of customer satisfaction, increased customer retention, and in many cases increased revenues and profitability.
“Finding innovative ways to help businesses cope in a pragmatic and practical way with the rapid pace of technological and behavioral changes in our world is what we do best,” said Tom Phelan, CTO of Unified Office. “We saw the need for this because most SMBs are now struggling to find ways to replace their undifferentiated, outdated and expensive unified communications (UC) and VoIP services and the costly PBX equipment and T1 and MPLS circuits that go along with them.”
Total Connect Now℠ is an easy to use managed business communications service that integrates voice and video communications, messaging, service-level monitoring, business continuity, and business analytics tools into a seamless, high quality, reliable communications service that can be configured to meet the unique needs of any business. Unified Office provides an at-a-glance view of customer service responsiveness in real-time, along with on-demand and scheduled reporting, and real-time analytics for any single or multilocation business. All of this can be viewed, configured and accessed remotely via the Unified Office fully integrated TCN℠ Operational Management Suite™ (TCNOMS™) web-enabled portal on any device.
Unified Office is a managed services company that takes total responsibility for its customers’ business communications services. Proactive service monitoring and business continuity backup around the clock ensures a worry-free experience. With Unified Office’s extensive interoperability testing, users can rest assured that their service provides outstanding reliability and is available whenever and wherever they need it.
About Unified Office
Unified Office, Inc. is a leading provider of SDN-based, hybrid cloud, managed, Voice-over-IP (VoIP) and Unified Communications services to small and medium-sized businesses (SMBs). Unified Office’s Total Connect Now℠ service architecture was purpose-built to deliver the highest quality of experience and availability, leveraging the latest in extensible business VoIP communications technology and cloud-based infrastructure to enhance SMB workforce productivity. Their cloud-based intelligent network incorporates Unified Office’s unique adaptive Highest Quality Routing Protocol™ (HQRP™) for end-to-end service quality, and Business Continuity “shadowing” to ensure high availability operation over one or more redundant broadband links.
The Unified Office Visual Performance Suite™ and IoT service platform provides a real-time view of changes in operational performance levels and actionable intelligence for SMBs, store managers and business owners, enabling them to readily determine real-time business performance, take immediate actions, and apply continuous operational improvements. This results in higher customer satisfaction, increased customer retention, and increased revenues and profitability. For more information visit www.unifiedoffice.com.