Denver, June 11, 2019 (GLOBE NEWSWIRE) -- Valyant AI, a Colorado-based artificial intelligence (AI) company focused on customer service in the quick-serve restaurant industry, today announced the expansion of their conversational AI platform into lunch and dinner at the drive-thru of the Good Times Burgers & Frozen Custard located at 2095 S. Broadway in Denver. The company began testing breakfast on customers earlier this year.
“Valyant’s AI-based voice assistants are built using actual customer recordings and the system is now being refined with live customer orders,” said Rob Carpenter, CEO and founder of Valyant AI. “The inclusion of lunch and dinner means significantly more advanced capabilities and more data being added in our system. We’ve learned a lot from our technology and improved it to the point we are comfortable running all drive-thru orders.”
Valyant’s technology is responsible for an average wait time reduction of approximately seven seconds. A recent survey of Good Times customers who participated in the breakfast test revealed 95% of customers said the AI technology met or exceeded their expectations. More than 80% rated their total experience with the technology as 4 out of 5 stars.
“AI allows us to improve and personalize customer service, supplement labor shortages and improve the bottom line for restaurant owners,” said Carpenter. “We’re seeing a tremendous positive response from customers and employees alike as well as significant ROI and satisfaction on our client’s behalf.”
In light of McDonalds’ recent acquisition of Dynamic Yield, the quick-serve restaurant (QSR) industry is leading the way when it comes to adoption of new technologies, including AI. A recent study mentions that most major QSRs report about 70% of their sales going out the drive-thru window, hence Valyant’s focus on this part of the QSR business.
To ensure accuracy, the Valyant AI system employs human-in-the-loop (HITL) on all orders. This allows guaranteed order accuracy, problem identification and opportunities for improving the experience. With Valyant AI, restaurants can now experience industry-leading conversational AI to streamlsuine the ordering experience, reduce wait times and improve the employee experience.
For more information about Valyant AI, please visit https://valyant.ai.
About Valyant AI
Valyant AI provides QSRs with an upbeat and professional voice-based artificial intelligence (AI) customer service platform that is always ready to assist. One of the world’s first commercial deployments of enterprise AI, Valyant AI can easily be integrated into call-ahead phone systems, restaurant drive-thrus, mobile apps and more to support customers at every touchpoint, anytime and anywhere. With the eventual ability to speak more than 30 languages, Valyant AI can help customers as quickly and enjoyably as possible. Whether helping to address labor shortages or enhancing customer service, Valyant AI delivers an unmatched customer service experience. With Valyant AI, the future of customer service is here. For more information, please visit https://valyant.ai/.
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