SANTA CLARA, Calif., June 26, 2019 (GLOBE NEWSWIRE) -- PanTerra Networks, a leading provider of unified cloud services for mid-market enterprises, today announced expanded integration with popular cloud CRM vendor Zoho. Zoho integration includes automated call logging, click to call, record tracking, notes, and softphone from Zoho CRM or Streams interface with the same functionality. The integration is immediately available on Zoho CRM and Zoho Marketplace. This additional cloud CRM integration reaffirms PanTerra’s commitment to a holistic approach to enterprise communications in mixed environments. The functionality will enhance subscribers of Call Center seats to detailed customer tracking.
Arthur Chang, PanTerra President and CEO, said, “We have enterprise clients regularly asking to increase our integration suite to support out-of-the-box integration with popular CRMs such as Zoho. This effort further connects Streams with high-touch operations and customer tracking for mid-market enterprises. We are confident these new integrations will continue to re-enforce our existing relationships and broaden interest in Streams as the leading choice for enterprise unified communications collaborations and content sharing.”
“We partnered with PanTerra to offer better Cloud communication and CRM experience to our mutual customers," said Anand Nergunam, Vice President, Marketplace at Zoho."Leveraging CRM context on every call along with easy-to-use valuable functionalities, such as click-to-call and automatic call logging in Zoho CRM, empowers sales teams to have meaningful interactions while enhancing communications and increasing productivity.”
Key Benefits of the Zoho CRM and PanTerra Streams Integration
- Call your leads and contacts with just a single click from their details page inside Zoho CRM.
- Get instant helpful pop-ups with customer details for both incoming and outgoing calls.
- Every call you make or receive is automatically logged inside CRM, along with call duration, call notes, follow-up activities, and call recordings.
- All your automatically-captured call data is put to use in generating detailed, accurate call reports.
- After a call is ended, Zoho CRM will automatically ask if you want to schedule a follow-up.
Streams is Built for the Enterprise
Streams incorporates several key features designed to address Enterprise-level communications, collaborations and content sharing. Streams’ AppDesigner provides a programmable application design platform to easily create custom communications applications such as a billing IVR system. AppDesigner securely connects to existing CRMs and databases. Streams also integrates with popular CRMs such as Salesforce, Oracle, Desk, Zoho, Freshdesk and Zendesk as well as other communications applications such as Office365, Gmail, Outlook and Active Directory. Streams also supports Single Sign On (SSO) providers such as Octa and OneLogin. Streams maintains full multi-factor authentication and end-to-end HIPAA compliance on all services, providing the highest level of security for your enterprise. Finally, Streams’ optional WAN connectivity solutions include SD-WAN and MPLS options for enterprises demanding the highest levels of reliability, scalability, and security.
Availability
Streams is available immediately at https://marketplace.zoho.com/crm/streams-for-zoho-crm.
Zoho Marketplace is a platform where users can explore a repository of third-party extensions geared towards enhancing the capabilities of Zoho products. Here, companies can discover and buy extensions that add or improve particular functionalities in a Zoho product, integrations that automate various business processes and much more. Independent developers and vendors, IT companies, and domain experts can build extensions using Zoho Developer and sell them directly to Zoho users on Zoho Marketplace.
About PanTerra
PanTerra is a business-class Unified Cloud Service Provider, seamlessly delivering unified communications, team messaging, call center, file sync & share and business analytics through Streams, its secure, unified cloud solution. By offering a fully customizable, all-in-one, HIPAA/HITECH secure, multi-service cloud solution, PanTerra can significantly reduce costs, simplify IT administration, increase security and improve employee productivity. Streams can be configured and deployed within hours, virtually anywhere in the world and with 24/7/365 support, you can have peace of mind that PanTerra will be with you every step of the way. Let Streams and PanTerra bring out the best in your enterprise.
PanTerra offers a fully end-to-end solution including the Streams cloud service, WAN connectivity and on-premises hardware which includes IP phones, QoS routers and switches. PanTerra supports a wide range of WAN connectivity solutions from SD-WAN and MPLS to open Internet. On-premises hardware can be purchased or optionally rented through a unique Hardware as a Service (HaaS) option which can eliminate expensive up-front capex costs and allows for the hardware to be optionally upgraded annually.
PanTerra is headquartered in Santa Clara, CA. For more information, please visit www.panterranetworks.com or call +1 800.805.0558 or email us at info@panterranetworks.com.
About Zoho
Zoho is the operating system for business—a single online platform capable of running an entire business. With 40+ apps in nearly every major business category, including sales, marketing, customer support, accounting and back office operations, and an array of productivity and collaboration tools, Zoho is one of the world's most prolific software companies.
Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. More than 45 million users around the world, across hundreds of thousands of companies, rely on Zoho every day to run their businesses, including Zoho itself. Zoho Corporation is privately held and profitable with more than 7,000 employees. Zoho is headquartered in Austin, Texas with international headquarters in Chennai, India. Additional offices are in Pleasanton, California (U.S.); Renigunta, India; Tenkasi, India; Yokohama, Japan; Beijing, China; Singapore; Queretaro, Mexico; Byron Bay, Australia; Utrecht, Netherlands; and Dubai, United Arab Emirates. For more information, please visit www.zoho.com
Media Contact
PanTerra Networks
David Immethun
Sr. Director of Marketing
408.457.8941
dimmethun@panterranetworks.com
Zoho
Alexandra Wheeler
alexandra.w@zohocorp.com