Dublin, Dec. 09, 2020 (GLOBE NEWSWIRE) -- The "Cloud ITSM Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2020-2025" report has been added to ResearchAndMarkets.com's offering.
The global cloud ITSM market grew at a CAGR of around 6% during 2014-2019. Cloud IT service management (ITSM) refers to the process of designing, implementing, delivering, supporting and managing IT services of an organization. It comprises hardware, software, computing resources, cloud storage, web and mobile applications, and virtual servers. It provides a fast, agile and risk-free response to unexpected events, new opportunities and competitive threats. Moreover, it assists in improving productivity in small or mid-sized businesses using limited resources. Cloud ITSM also helps in setting and meeting realistic expectations for services, which results in improved transparency and user satisfaction.
Cloud-based technology is cost-effective and aids in the deployment of various solutions and services. Apart from this, it enables organizations to manage their data efficiently and effectively. Consequently, the demand for cloud ITSM is escalating across the globe. Furthermore, owing to the sudden surge in the cases of the coronavirus disease (COVID-19), governments of various countries have imposed lockdowns and are promoting the adoption of social distancing measures to minimize the spread of the pandemic.
Therefore, several organizations have resorted to working remotely, which in turn is driving the sales of cloud ITSM. Besides this, the increasing adoption of the bring your own device (BYOD) trend is allowing employees to access organizational data and resources from anywhere, which, in turn, is boosting the demand for advanced ITSM solutions. Moreover, the advent of technologies such as Big Data, blockchain, machine learning, Internet of Things (IoT), predictive analytics, augmented reality (AI) and virtual reality (VR) is anticipated to propel the market growth in the coming years. Looking forward, the publisher expects the global cloud ITSM market to continue its moderate growth during the next five years.
Breakup by Component:
- Solutions
- Operation and Performance Management
- Service Portfolio Management
- Service Desk Software
- Dashboard Reporting and Analytics
- Configuration and Change Management
- Services
- Professional Services
- Managed Services
Breakup by End User:
- Large Enterprises
- Small and Medium Enterprises
Breakup by Vertical:
- BFSI
- IT and Telecommunication
- Healthcare
- Manufacturing
- Retail
- Education
- Others
Competitive Landscape:
The report has also analysed the competitive landscape of the market with some of the key players being Axios Systems, BMC Software Inc., CA Technologies (Broadcom Inc.), Cherwell Software LLC, Citrix Systems Inc., Hewlett Packard Enterprise, International Business Machines Corporation (IBM), Micro Focus International Plc, Microsoft Corporation, Oracle Corporation, ServiceNow and SysAid Technologies Ltd.
Key Questions Answered in This Report:
- How has the global cloud ITSM market performed so far and how will it perform in the coming years?
- What has been the impact of COVID-19 on the global cloud ITSM market?
- What are the key regional markets?
- What is the breakup of the market based on the component?
- What is the breakup of the market based on the end user?
- What is the breakup of the market based on the vertical?
- What are the various stages in the value chain of the industry?
- What are the key driving factors and challenges in the industry?
- What is the structure of the global cloud ITSM market and who are the key players?
- What is the degree of competition in the industry?
Key Topics Covered:
1 Preface
2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
4.1 Overview
4.2 Key Industry Trends
5 Global Cloud ITSM Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast
6 Market Breakup by Component
6.1 Solutions
6.1.1 Market Trends
6.1.2 Major Types
6.1.2.1 Operation and Performance Management
6.1.2.2 Service Portfolio Management
6.1.2.3 Service Desk Software
6.1.2.4 Dashboard Reporting and Analytics
6.1.2.5 Configuration and Change Management
6.1.3 Market Forecast
6.2 Services
6.2.1 Market Trends
6.2.2 Major Types
6.2.2.1 Professional Services
6.2.2.2 Managed Services
6.2.3 Market Forecast
7 Market Breakup by End User
7.1 Large Enterprises
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 Small and Medium Enterprises
7.2.1 Market Trends
7.2.2 Market Forecast
8 Market Breakup by Vertical
8.1 BFSI
8.1.1 Market Trends
8.1.2 Market Forecast
8.2 IT and Telecommunication
8.2.1 Market Trends
8.2.2 Market Forecast
8.3 Healthcare
8.3.1 Market Trends
8.3.2 Market Forecast
8.4 Manufacturing
8.4.1 Market Trends
8.4.2 Market Forecast
8.5 Retail
8.5.1 Market Trends
8.5.2 Market Forecast
8.6 Education
8.6.1 Market Trends
8.6.2 Market Forecast
8.7 Others
8.7.1 Market Trends
8.7.2 Market Forecast
9 Market Breakup by Region
9.1 North America
9.1.1 United States
9.1.1.1 Market Trends
9.1.1.2 Market Forecast
9.1.2 Canada
9.1.2.1 Market Trends
9.1.2.2 Market Forecast
9.2 Asia Pacific
9.2.1 China
9.2.1.1 Market Trends
9.2.1.2 Market Forecast
9.2.2 Japan
9.2.2.1 Market Trends
9.2.2.2 Market Forecast
9.2.3 India
9.2.3.1 Market Trends
9.2.3.2 Market Forecast
9.2.4 South Korea
9.2.4.1 Market Trends
9.2.4.2 Market Forecast
9.2.5 Australia
9.2.5.1 Market Trends
9.2.5.2 Market Forecast
9.2.6 Indonesia
9.2.6.1 Market Trends
9.2.6.2 Market Forecast
9.2.7 Others
9.2.7.1 Market Trends
9.2.7.2 Market Forecast
9.3 Europe
9.3.1 Germany
9.3.1.1 Market Trends
9.3.1.2 Market Forecast
9.3.2 France
9.3.2.1 Market Trends
9.3.2.2 Market Forecast
9.3.3 United Kingdom
9.3.3.1 Market Trends
9.3.3.2 Market Forecast
9.3.4 Italy
9.3.4.1 Market Trends
9.3.4.2 Market Forecast
9.3.5 Spain
9.3.5.1 Market Trends
9.3.5.2 Market Forecast
9.3.6 Russia
9.3.6.1 Market Trends
9.3.6.2 Market Forecast
9.3.7 Others
9.3.7.1 Market Trends
9.3.7.2 Market Forecast
9.4 Latin America
9.4.1 Brazil
9.4.1.1 Market Trends
9.4.1.2 Market Forecast
9.4.2 Mexico
9.4.2.1 Market Trends
9.4.2.2 Market Forecast
9.4.3 Others
9.4.3.1 Market Trends
9.4.3.2 Market Forecast
9.5 Middle East and Africa
9.5.1 Market Trends
9.5.2 Market Breakup by Country
9.5.3 Market Forecast
10 SWOT Analysis
10.1 Overview
10.2 Strengths
10.3 Weaknesses
10.4 Opportunities
10.5 Threats
11 Value Chain Analysis
12 Porters Five Forces Analysis
12.1 Overview
12.2 Bargaining Power of Buyers
12.3 Bargaining Power of Suppliers
12.4 Degree of Competition
12.5 Threat of New Entrants
12.6 Threat of Substitutes
13 Price Analysis
14 Competitive Landscape
14.1 Market Structure
14.2 Key Players
14.3 Profiles of Key Players
14.3.1 Axios Systems
14.3.1.1 Company Overview
14.3.1.2 Product Portfolio
14.3.1.3 Financials
14.3.2 BMC Software Inc.
14.3.2.1 Company Overview
14.3.2.2 Product Portfolio
14.3.2.3 SWOT Analysis
14.3.3 CA Technologies (Broadcom Inc.)
14.3.3.1 Company Overview
14.3.3.2 Product Portfolio
14.3.3.3 Financials
14.3.3.4 SWOT Analysis
14.3.4 Cherwell Software LLC
14.3.4.1 Company Overview
14.3.4.2 Product Portfolio
14.3.5 Citrix Systems Inc.
14.3.5.1 Company Overview
14.3.5.2 Product Portfolio
14.3.5.3 Financials
14.3.5.4 SWOT Analysis
14.3.6 Hewlett Packard Enterprise
14.3.6.1 Company Overview
14.3.6.2 Product Portfolio
14.3.6.3 Financials
14.3.6.4 SWOT Analysis
14.3.7 International Business Machines Corporation (IBM)
14.3.7.1 Company Overview
14.3.7.2 Product Portfolio
14.3.7.3 Financials
14.3.7.4 SWOT Analysis
14.3.8 Micro Focus International Plc
14.3.8.1 Company Overview
14.3.8.2 Product Portfolio
14.3.8.3 Financials
14.3.9 Microsoft Corporation
14.3.9.1 Company Overview
14.3.9.2 Product Portfolio
14.3.9.3 Financials
14.3.9.4 SWOT Analysis
14.3.10 Oracle Corporation
14.3.10.1 Company Overview
14.3.10.2 Product Portfolio
14.3.10.3 Financials
14.3.10.4 SWOT Analysis
14.3.11 ServiceNow
14.3.11.1 Company Overview
14.3.11.2 Product Portfolio
14.3.11.3 Financials
14.3.11.4 SWOT Analysis
14.3.12 SysAid Technologies Ltd.
14.3.12.1 Company Overview
14.3.12.2 Product Portfolio
For more information about this report visit https://www.researchandmarkets.com/r/g1rriz
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