HomePro provides customers with device repairs, protection and on-demand expert live support for almost every device in their home, plus a membership to Amazon Prime to shop for the latest connected devices including free shipping, Prime Video and more
Whether you’re setting up a gaming console or fine-tuning your home theatre, the HomePro team can help you get the most out of your devices to elevate your smart home experience
CALGARY, Alberta, Aug. 02, 2023 (GLOBE NEWSWIRE) -- TELUS is making it easier for Canadians to navigate the complexity of installing and managing multiple smart home products with the launch of HomePro, a new à la carte and subscription service offering customers access to in-person and 24/7 online tech experts to support nearly every connected device in their home. TELUS has partnered with tech-care industry leader Asurion to provide customers with device protection coverage and online support for everything from device setup, installation, troubleshooting and more. In addition to personalized support, HomePro also includes a monthly membership to Amazon Prime1 at no cost (valued at $9.99 per month), courtesy of TELUS.
“The growth of smart home devices is rising rapidly, but most have dedicated apps, log-ins and compatibility challenges, and consumers are looking for a simple way to set up, manage and protect them,” said Dwayne Benefield, Senior Vice-president, Mobility & Home Products and Transformation at TELUS. “Our research tells us that nearly 75 per cent of Canadians2 have needed expert technical support or repairs for smart home products, and they’re looking for a stress-free solution. Our new HomePro service makes it easier for Canadians to maximize their smart home experience, regardless of how tech-savvy they are. HomePro offers customers peace of mind and comprehensive assistance for almost every technology-related challenge they could encounter in the home, all with an Amazon Prime membership included.”
HomePro offers two monthly subscription plans and in-person à la carte services:
- HomePro Starter plan: for $15 per month, customers get 24/7 virtual (chat or phone) access to expert technical support and set up for almost any device in the home, plus access to an Amazon Prime membership. This means that customers can connect with tech experts any time for personalized support, including set up of the latest electronics purchased in Amazon or elsewhere. HomePro Starter is now available across Canada, excluding Quebec.
- HomePro Plus plan: for $25 per month, customers will receive all the benefits of HomePro Starter, including access to an Amazon Prime membership, plus device protection coverage on almost every device in their home — regardless of where or when it was purchased. For an additional $10 to the monthly cost of HomePro Starter, customers can enjoy peace of mind knowing their tech is better protected against unexpected issues. HomePro Plus will be rolling out across Canada in the coming months.
- In-person à la carte services are available for customers needing expert tech installations and setup of almost any device – from mounting a TV, to setting up Wi-Fi, to configuring a smart thermostat – without requiring a subscription. HomePro in-person services are currently available exclusively in Calgary with plans to bring these services to more Canadian provinces in the coming months.
From fast, free delivery for millions of items to accessing a vast library of streaming entertainment, Amazon Prime gives HomePro members the ability to enjoy the exclusive features and services offered with a Prime membership — including Prime Video, Prime Delivery, Amazon Music Prime, Prime Gaming, Prime Reading, and Amazon Photos, among others. Customers with an existing Prime membership can simply link their subscription billing over to their MyTELUS account and have their monthly Prime membership included within their HomePro subscription — with no changes to their Amazon Prime account preferences, viewing history or profile.
HomePro is available to all customers regardless of whether they have current TELUS services.
For more information about HomePro and to become a member, visit telus.com/homepro
About TELUS
TELUS (TSX: T, NYSE: TU) is a dynamic, world-leading communications technology company with more than $18 billion in annual revenue and over 18 million customer connections spanning wireless, data, IP, voice, television, entertainment, video, and security. Our social purpose is to leverage our global-leading technology and compassion to drive social change and enable remarkable human outcomes. Our longstanding commitment to putting our customers first fuels every aspect of our business, making us a distinct leader in customer service excellence and loyalty. The numerous, sustained accolades TELUS has earned over the years from independent, industry-leading network insight firms showcase the strength and speed of TELUS’ global-leading networks, reinforcing our commitment to provide Canadians with access to superior technology that connects us to the people, resources and information that make our lives better.
Operating in 32 countries around the world, TELUS International (TSX and NYSE: TIXT) is a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands across strategic industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, health care, and others.
TELUS Health is a global health care leader, which provides employee and family primary and preventive health care and wellness solutions. Our TELUS team, along with our 100,000 health professionals, are leveraging the combination of TELUS’ strong digital and data analytics capabilities with our unsurpassed client service to dramatically improve remedial, preventive and mental health outcomes covering 67 million lives, and growing, around the world. As the largest provider of digital solutions and digital insights of its kind, TELUS Agriculture & Consumer Goods enables efficient and sustainable production from seed to store, helping improve the safety and quality of food and other goods in a way that is traceable to end consumers. Driven by our determination and vision to connect all citizens for good, our deeply meaningful and enduring philosophy to give where we live has inspired TELUS and our team to contribute $1.6 billion, including 2.2 million days of service since 2000. This unprecedented generosity and unparalleled volunteerism have made TELUS the most giving company in the world. Together, let’s make the future friendly.
For more information about TELUS, please visit telus.com, follow us @TELUSNews on Twitter and @Darren_Entwistle on Instagram.
About Amazon Prime
Prime offers the best of savings, convenience, and entertainment to more than 200 million paid members around the world. In Canada, that includes unlimited access to award-winning movies and TV episodes with Prime Video, ad-free listening of millions of songs on Amazon Music, unlimited access to thousands of books with Prime Reading, free games with Prime Gaming, free unlimited photo storage with Amazon Photos, early access to select Lightning Deals, Prime Day, and more. Prime was built on the foundation of unlimited fast, free shipping and members have access to Prime FREE Same-Day Delivery on eligible orders over $25 when shipping to Toronto, Vancouver, Calgary, Edmonton, Montreal, and Southwestern Ontario, Prime FREE One-Day Delivery to most cities and towns, and FREE Two-Day Shipping on millions of items. Prime is $99 per year or $9.99 a month and eligible customers can start a free trial of Prime at amazon.ca/prime. University and College students can join Prime Student for 50 per cent off and enjoy the benefits of Prime with a six-month trial at amazon.ca/primestudent. Amazon Business customers—from small businesses to large enterprises, as well as education, government, and non-profit organizations—can also take advantage of Prime’s fast, free shipping and exclusive business-relevant benefits with Business Prime, which starts at $109 per year for up to three users at amazon.ca/businessprime.
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s Most Customer-Centric Company, Earth’s Best Employer, and Earth’s Safest Place to Work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews.
About Asurion
As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our 300 million customers get the most out of their devices, appliances and connections. We provide insurance, repair, replacement, installation and tech support for everything from cellphones to laptops and household appliances. For more information, visit asurion.com.
For more information, please contact:
Martin Nguyen
TELUS Public Relations
martin.nguyen@telus.com
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1 Terms and conditions apply. For more information, visit: telus.com/homeproterms
2 These are the findings of a survey conducted by TELUS from February 8th to February 20th, 2023 among a representative sample of 2,004 online Canadians. The survey was conducted in English and French. For comparison purposes only, a probability sample of this size would carry a margin of error of +/- 2.2 percentage points, 19 times out of 20.
