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April 30, 2014 09:36 ET | Source: Avaya Inc.

Avaya and International Avaya User Group Announce Winners of the 2014 Customer Innovation Awards

DALLAS, TX--(Marketwired - Apr 30, 2014) - IAUG Converge 2014 - Avaya and the International Avaya User Group (IAUG) have announced the winners of the 2014 Customer Innovation Awards highlighting...
April 29, 2014 08:45 ET | Source: Avaya Inc.

TeleTech Cloud Powered by Avaya Offers Superior Customer Experience Management for Contact Centers

SANTA CLARA, CA--(Marketwired - Apr 29, 2014) - Avaya's partner-hosted Customer Experience Management (CEM) solution for TeleTech's new cloud offer will provide...
April 29, 2014 08:45 ET | Source: Avaya Inc.

One Transaction at a Time: Businesses Fail to Deliver on CEM Programs

SANTA CLARA, CA--(Marketwired - Apr 29, 2014) - Avaya survey finds strong correlation between CEM and increased profits 81 percent of organizations have...
April 29, 2014 08:45 ET | Source: Avaya Inc.

Avaya "Right-Sizes" Contact Center Solutions for Midsize Businesses

SANTA CLARA, CA--(Marketwired - Apr 29, 2014) - Avaya Contact Center Select offers enterprise-class multichannel contact center capabilities built for the midsize...
April 23, 2014 16:02 ET | Source: Avaya Inc.

Avaya Announces Fiscal Second Quarter 2014 Reporting Date

SANTA CLARA, CA--(Marketwired - Apr 23, 2014) - Avaya Inc., a global provider of business collaboration and communication software and services, announced today that it plans to report results for...
April 02, 2014 08:45 ET | Source: Avaya Inc.

Avaya Receives NorthFace ScoreBoard Award(SM) for Delivering 'World-Class' Customer Service

SANTA CLARA, CA--(Marketwired - Apr 2, 2014) - Rating by Avaya customers for exceeding expectations earns Omega's prestigious award ...
April 01, 2014 08:45 ET | Source: Avaya Inc.

Avaya Extends the Automated Campus to End the Network Waiting Game

SANTA CLARA, CA--(Marketwired - Apr 1, 2014) - Survey reveals that network complexities delay business system improvements by nearly a month, affect employee...
March 26, 2014 08:55 ET | Source: Avaya Inc.

Avaya Networking Solutions Close the Gap Between Data Center and End Devices

SANTA CLARA, CA--(Marketwired - Mar 26, 2014) - Avaya - Avaya Automated Campus removes the need for manual service provisioning to speed and simplify the delivery of...
March 11, 2014 07:30 ET | Source: Avaya Inc.

Avaya Earns Frost & Sullivan 2013 North American Omni-Channel Customer Engagement Company of the Year Award

SANTA CLARA, CA--(Marketwired - Mar 11, 2014) - Avaya today announced that industry analyst firm Frost & Sullivan has named Avaya the recipient of its prestigious 2013 North American...
March 11, 2014 07:30 ET | Source: Avaya Inc.

New Avaya Contact Center Solutions Help Companies Master the Omni-Channel Customer Experience

SANTA CLARA, CA--(Marketwired - Mar 11, 2014) - Latest solution unifies and simplifies multichannel self-service and proactive engagement with a single, software...