Interactions Launches Task Orchestration, an AI-Powered Agent Assist Solution that Transforms Customer Experience and Operational Efficiency in Contact Centers
August 06, 2024 09:02 ET
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Interactions
Franklin, MA, Aug. 06, 2024 (GLOBE NEWSWIRE) -- Interactions, a pioneering force in Conversational AI for customer service, today launched its AI-powered agent assist solution, Task Orchestration,...
Powering Excellence in Customer Service:
July 23, 2024 09:13 ET
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Interactions
Franklin, MA, July 23, 2024 (GLOBE NEWSWIRE) -- Franklin, MA, July 23, 2024 - Interactions, an innovating force in Conversational AI for customer service, today announced its client, Evergy won gold...
Interactions LLC Saves $300 Million Annually for Top Clients
April 30, 2024 09:00 ET
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Interactions
FRANKLIN, Mass., April 30, 2024 (GLOBE NEWSWIRE) -- Interactions, an innovating force in Conversational AI for customer service, today announced its continued success in 1Q 2024 providing...
Ahead of the Holiday Season, Interactions’ “Would You Rather” Index Reveals Ongoing Disappointment in Brand Customer Service
October 20, 2023 09:00 ET
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Interactions
FRANKLIN, Mass., Oct. 20, 2023 (GLOBE NEWSWIRE) -- In spring 2023, Interactions, a leader in conversational AI, debuted a nationwide survey gauging 1,000 consumers’ sentiment toward customer...
Interactions Named One of Comparably’s Best Places to Work
June 28, 2023 09:00 ET
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Interactions
FRANKLIN, Mass., June 28, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational AI, today announced it has been named one of Comparably’s 2023 Best Places to Work. The company...
Interactions Expands Its Industry-Leading Technology Portfolio with Two New Patents
June 20, 2023 09:00 ET
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Interactions
FRANKLIN, Mass., June 20, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today announced it has secured two new patents to advance its...
Consumers Say They’d Rather Get a Cavity Filled, Burn Their Mouths on Hot Coffee and Attend a ‘Meeting that Could Have Been an Email’ than Engage with Customer Service
June 06, 2023 09:00 ET
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Interactions
FRANKLIN, Mass., June 06, 2023 (GLOBE NEWSWIRE) -- Customer service is at a breaking point. A staggering 90% of consumers say customer experience (CX) is as important as a company’s products or...
Interactions Welcomes Matt Malek as Chief Financial Officer to Drive Next Phase of Growth
February 28, 2023 09:00 ET
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Interactions
FRANKLIN, Mass., Feb. 28, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today announced Matt Malek has joined the company as Chief Financial...
Interactions Secures Patent for Intent and Entity Recognition, Real-Time Sentiment Understanding to Uplevel Customer Experience
January 25, 2023 09:00 ET
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Interactions
FRANKLIN, Mass., Jan. 25, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today announced that it has acquired another landmark patent....
Interactions Launches Trustera, First-Of-Its-Kind Redaction Solution Transforming Contact Center Compliance in a Work-from-Anywhere (WFA) Environment
November 10, 2022 09:00 ET
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Interactions
FRANKLIN, Mass., Nov. 10, 2022 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today launched Trustera, the first and only real-time,...