Social Media Study: Stress Hurts Call Center Employees and the Customer Experience
July 01, 2021 10:03 ET
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Jacada
ATLANTA, July 01, 2021 (GLOBE NEWSWIRE) -- Jacada, a leading provider of AI and RPA powered virtual assistants, recently released key insights on why contact center employees are stressed and how...
Jacada Partners With CallMiner to Coach Agents and Automate Tasks Using Agent Assist
April 15, 2021 10:03 ET
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Jacada
ATLANTA, April 15, 2021 (GLOBE NEWSWIRE) -- Jacada, Inc., the leading provider of real-time agent assist solutions, has announced a new strategic technology partnership with CallMiner, the leading...
Servion Global Solutions and Jacada Join Forces to Build Automation-First Contact Centers & Deliver Effortless Customer Experiences
November 18, 2020 09:00 ET
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Jacada
ATLANTA, Nov. 18, 2020 (GLOBE NEWSWIRE) -- Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Servion Global Solutions, a leading Contact...
Jacada Recognized for a Second Consecutive Year as a Major Contender in Everest Group PEAK Matrix for Robotic Process Automation (RPA) 2020
October 08, 2020 09:00 ET
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Jacada
ATLANTA, Oct. 08, 2020 (GLOBE NEWSWIRE) -- As organizations look to graduate from traditional RPA tools and expand into more scalable Intelligent Automation platforms, Jacada continues to...
UPDATE -- Jacada is Recognized for a Second Consecutive Year in Gartner’s Magic Quadrant for Robotic Process Automation
July 30, 2020 12:15 ET
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Jacada
ATLANTA, July 30, 2020 (GLOBE NEWSWIRE) -- Jacada, Inc., a global pioneer in customer service automation software, today announced that the company has been recognized for a second consecutive year...
Jacada is Recognized for a Second Consecutive Year in Gartner’s Magic Quadrant for Robotic Process Automation
July 30, 2020 11:42 ET
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Jacada
ATLANTA, July 30, 2020 (GLOBE NEWSWIRE) -- Jacada, Inc., a global pioneer in customer service automation software, today announced that the company has been recognized for a second consecutive year...
Symphony, a SYKES company Joins Forces With Jacada as Newest Global Consulting Partner
July 23, 2020 08:15 ET
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Jacada
ATLANTA, July 23, 2020 (GLOBE NEWSWIRE) -- Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Symphony, a SYKES company, a global...
Jacada Named a Major Contender in the Everest Group PEAK Matrix® for Intelligent Virtual Agents (IVA) 2020
April 16, 2020 09:04 ET
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Jacada
ATLANTA, April 16, 2020 (GLOBE NEWSWIRE) -- As organizations seek to boost digital customer engagement and automate as much of their business operations as possible, the convergence of RPA and IVA...
Jacada To Offer Easy-to-Launch Customer Service Automation Solutions for Contact Centers Affected by the Coronavirus Pandemic
April 06, 2020 08:08 ET
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Jacada
ATLANTA, April 06, 2020 (GLOBE NEWSWIRE) -- Jacada, Inc., a global pioneer in customer service automation software, has been monitoring the impact the coronavirus has had on contact centers. In...
Jacada Positioned in 2020 Gartner Magic Quadrant for Workforce Engagement Management Report
February 24, 2020 11:12 ET
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Jacada
ATLANTA, Feb. 24, 2020 (GLOBE NEWSWIRE) -- Jacada, Inc., a global leader in customer service automation software, today announced that it has been positioned by Gartner as a Niche Player in the 2020...