Latest News and Press Releases

London & Paris, Feb. 27, 2026 (GLOBE NEWSWIRE) -- Tealium today announced a new integration with Diabolocom, enabling brands to power intelligent, personalised customer interactions across voice...

SAN FRANCISCO, Feb. 25, 2026 (GLOBE NEWSWIRE) -- Crescendo, the first AI-native contact center, today announced a major evolution of Crescendo AI Insights, which replaces passive dashboards with...

CGS Nexus, the newly launched global BPO brand of Computer Generated Solutions, has doubled the size of its Colombia operations.

NEW YORK, Jan. 13, 2026 (GLOBE NEWSWIRE) -- At NRF 2026, Crescendo announced the launch of its Multimodal AI Shopping Assistant on the Shopify App Store, with chat-to-order conversion rates as high...

SAN CARLOS, Calif., Dec. 17, 2025 (GLOBE NEWSWIRE) -- Retell AI, the fastest-growing AI voice agent platform, announced today the first automated QA solution for Voice AI. Retell Assure...

Observe.AI today was recognized as a Leader in the IDC MarketScape: AI-Enabled Contact Center Workforce Engagement Management 2025-2026 Vendor Assessment.

San Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium today announced its new integration capability with Amazon Connect, allowing global brands to power AI-driven, personalized customer experiences...

SAN FRANCISCO, Oct. 28, 2025 (GLOBE NEWSWIRE) -- CRESCENDO LIVE: SF -- Crescendo, the first AI-native contact center, today announced the launch of Multimodal AI, representing an industry-first...

For the 20th year, Arvig Answering Solutions has been presented with the Award of Excellence by the Canadian Call Management Association.

SAN FRANCISCO and NASHVILLE, Tenn., Oct. 23, 2025 (GLOBE NEWSWIRE) -- CUSTOMER CONTACT WEEK - Crescendo, the first AI-native contact center, and the first company to offer outcome-based pricing...