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November 07, 2023 11:00 ET | Source: Ushur

Ushur and Five9 Announce Strategic Partnership to Make Building Self-Service Customer Experiences Quick and Easy

SANTA CLARA, Calif., Nov. 07, 2023 (GLOBE NEWSWIRE) -- Ushur, the leader in AI-Powered Customer Experience Automation™ (CXA), announced its partnership with Five9, an industry leading provider of...
April 11, 2022 11:00 ET | Source: NTERSOL

NTERSOL Adds Talent and Unveils Technology to Accelerate Digital Transformation for Lenders

IRVINE, Calif., April 11, 2022 (GLOBE NEWSWIRE) -- NTERSOL, a digital transformation strategy and solutions firm that serves financial services leaders, today announced two additions to its...
July 01, 2021 10:03 ET | Source: Jacada

Social Media Study: Stress Hurts Call Center Employees and the Customer Experience

ATLANTA, July 01, 2021 (GLOBE NEWSWIRE) -- Jacada, a leading provider of AI and RPA powered virtual assistants, recently released key insights on why contact center employees are stressed and how...
November 18, 2020 09:00 ET | Source: Jacada

Servion Global Solutions and Jacada Join Forces to Build Automation-First Contact Centers & Deliver Effortless Customer Experiences

ATLANTA, Nov. 18, 2020 (GLOBE NEWSWIRE) -- Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Servion Global Solutions, a leading Contact...
February 13, 2020 07:10 ET | Source: Jacada

Jacada Broadens Hyperautomation and Actionable Intelligence with Interact 12 Release

ATLANTA, Feb. 13, 2020 (GLOBE NEWSWIRE) -- Jacada Inc., a global leader in customer service automation software, announces the recent release of Interact 12.0 – the customer service automation...