ICMI Contact Center Connections Announces 2019 Program Featuring New Workshops, Interactive Contact Center Tours, and More COLORADO SPRINGS, Colo., July 16, 2019 (GLOBE NEWSWIRE) -- The International Customer Management Institute, the authority on contact center excellence, announces its conference program for ICMI...

ICMI Contact Center Connections 2019 Keynote Lineup Announced: Speakers Span Experts in Customer Service and Relationship Building COLORADO SPRINGS, Colo., May 20, 2019 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, today announces that Colette Carlson,...