Social Media Study: Stress Hurts Call Center Employees and the Customer Experience
July 01, 2021 10:03 ET
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Jacada
ATLANTA, July 01, 2021 (GLOBE NEWSWIRE) -- Jacada, a leading provider of AI and RPA powered virtual assistants, recently released key insights on why contact center employees are stressed and how...
Jacada’s Customer Service RPA two-time winner of the UK National Innovation Award
May 02, 2019 03:00 ET
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Jacada
ATLANTA, May 02, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience, announced that it...
Leading Financial Services Provider Selects Jacada Customer Service RPA
April 02, 2019 10:18 ET
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Jacada
ATLANTA, April 02, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience, today announced...
Jacada Visual IVR Chosen by Leading Global Insurance and Financial Services Provider for its Canadian Operation
April 12, 2018 07:00 ET
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Jacada
ATLANTA, April 12, 2018 (GLOBE NEWSWIRE) -- Jacada, Inc. (OTCQB:JCDAF), provider of Autonomous CX solutions designed to automate customer service operations, reduce contact center size, and improve...
Jacada Selected by Leading American Telecom to Provide Real-Time Robotic Process Automation, Agent Guidance, and Desktop Unification
April 05, 2018 08:00 ET
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Jacada
ATLANTA, April 05, 2018 (GLOBE NEWSWIRE) -- Jacada, Inc. (OTC:JCDAF), provider of Autonomous CX solutions designed to automate customer service operations, reduce contact center size, and improve...
PSCU Partners with Jacada to Provide Contact Center Technology Solutions
March 15, 2018 12:00 ET
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Jacada
ATLANTA and ST. PETERSBURG, Fla., March 15, 2018 (GLOBE NEWSWIRE) -- Jacada Ltd. (OTCQB:JCDAF), a leading global provider of solutions designed to automate customer service interactions, reduce the...
Jacada Receives Material Order from Telefónica O2 to Continue Providing Customer Service Automation Solutions
March 13, 2018 08:00 ET
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Jacada
ATLANTA, March 13, 2018 (GLOBE NEWSWIRE) -- Jacada Ltd. (OTCQB:JCDAF), a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers,...
Jacada Receives Material Order from a Major European Telecom to Continue Providing Agent Guidance, Automation, and Desktop Unification
January 11, 2018 07:00 ET
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Jacada
ATLANTA, Jan. 11, 2018 (GLOBE NEWSWIRE) -- Jacada Inc. (OTCQB:JCDAF), a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers,...
Jacada Receives $4.5 Million Investment to Accelerate Delivery of Customer Service Automation Solutions
January 09, 2018 07:00 ET
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Jacada
ATLANTA, Jan. 09, 2018 (GLOBE NEWSWIRE) -- Jacada Ltd. (OTCQB:JCDAF), a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers,...
Jacada Visual IVR Launched Into Japanese Market by Dimension Data – NTT Neomeit Partnership
October 05, 2017 08:00 ET
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Jacada
ATLANTA, Oct. 05, 2017 (GLOBE NEWSWIRE) -- Jacada Ltd. (OTCQB:JCDAF), a leading global provider of customer service technology designed to simplify the interaction between businesses and their...