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July 01, 2021 10:03 ET | Source: Jacada

Social Media Study: Stress Hurts Call Center Employees and the Customer Experience

ATLANTA, July 01, 2021 (GLOBE NEWSWIRE) -- Jacada, a leading provider of AI and RPA powered virtual assistants, recently released key insights on why contact center employees are stressed and how...
May 02, 2019 03:00 ET | Source: Jacada

Jacada’s Customer Service RPA two-time winner of the UK National Innovation Award

ATLANTA, May 02, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience, announced that it...
April 02, 2019 10:18 ET | Source: Jacada

Leading Financial Services Provider Selects Jacada Customer Service RPA

ATLANTA, April 02, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience, today announced...
April 12, 2018 07:00 ET | Source: Jacada

Jacada Visual IVR Chosen by Leading Global Insurance and Financial Services Provider for its Canadian Operation

ATLANTA, April 12, 2018 (GLOBE NEWSWIRE) -- Jacada, Inc. (OTCQB:JCDAF), provider of Autonomous CX solutions designed to automate customer service operations, reduce contact center size, and improve...
April 05, 2018 08:00 ET | Source: Jacada

Jacada Selected by Leading American Telecom to Provide Real-Time Robotic Process Automation, Agent Guidance, and Desktop Unification

ATLANTA, April 05, 2018 (GLOBE NEWSWIRE) -- Jacada, Inc. (OTC:JCDAF), provider of Autonomous CX solutions designed to automate customer service operations, reduce contact center size, and improve...
March 15, 2018 12:00 ET | Source: Jacada

PSCU Partners with Jacada to Provide Contact Center Technology Solutions

ATLANTA and ST. PETERSBURG, Fla., March 15, 2018 (GLOBE NEWSWIRE) -- Jacada Ltd. (OTCQB:JCDAF), a leading global provider of solutions designed to automate customer service interactions, reduce the...
March 13, 2018 08:00 ET | Source: Jacada

Jacada Receives Material Order from Telefónica O2 to Continue Providing Customer Service Automation Solutions

ATLANTA, March 13, 2018 (GLOBE NEWSWIRE) -- Jacada Ltd. (OTCQB:JCDAF), a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers,...
January 11, 2018 07:00 ET | Source: Jacada

Jacada Receives Material Order from a Major European Telecom to Continue Providing Agent Guidance, Automation, and Desktop Unification

ATLANTA, Jan. 11, 2018 (GLOBE NEWSWIRE) -- Jacada Inc. (OTCQB:JCDAF), a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers,...
January 09, 2018 07:00 ET | Source: Jacada

Jacada Receives $4.5 Million Investment to Accelerate Delivery of Customer Service Automation Solutions

ATLANTA, Jan. 09, 2018 (GLOBE NEWSWIRE) -- Jacada Ltd. (OTCQB:JCDAF), a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers,...
October 05, 2017 08:00 ET | Source: Jacada

Jacada Visual IVR Launched Into Japanese Market by Dimension Data – NTT Neomeit Partnership

ATLANTA, Oct. 05, 2017 (GLOBE NEWSWIRE) -- Jacada Ltd. (OTCQB:JCDAF), a leading global provider of customer service technology designed to simplify the interaction between businesses and their...

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