Average US Medical Information Call Center Budgets Equal $3.2 Million RESEARCH TRIANGLE PARK, NC--(Marketwired - February 07, 2017) - The largest drug companies allocate an average $3.2 million budget for individual medical information call centers, according to a study...

What Happens in Phase 3 -- Study Details Cross-Functional Pharma Activities RESEARCH TRIANGLE PARK, NC--(Marketwired - September 13, 2016) - A study published by Cutting Edge Information found that 86% of surveyed pharmaceutical companies do not complete market access...

88% of Surveyed Pharma Companies Track Inbound Calls per Month to Monitor Call Center Efficiency RESEARCH TRIANGLE PARK, NC--(Marketwired - June 23, 2016) - Tracking the number of inbound calls per month is the top way that surveyed pharmaceutical companies monitor their medical information call...

More Than 55% of US Pharmaceutical Call Center Agent Training Is Dedicated to Product Information RESEARCH TRIANGLE PARK, NC--(Marketwired - November 17, 2014) - As pharmaceutical call centers field increasingly complex inquiries, product information forms the bedrock of knowledge for successful...