CANTON, MA, Oct. 16, 2013 (GLOBE NEWSWIRE) -- The Pulse Network, Inc. (TPNI), a digital media and event solutions company, in cooperation with SAP, the market leader in enterprise application software, announces the next Customer Edgewebisode for October 22, 2013. The webisode will focus on customer service and the 21st century customer with a leading panel of customer service experts.
The Customer Edge is a new multimedia resource for all things related to delivering engaging, profitable customer relationships - for marketers, sales professionals and service executives. With exclusive video content, feature articles, social feeds and conversations, The Customer Edge is your one-stop shop for learning, sharing and networking with peers, all from your desktop, tablet or smartphone. Subscribers to The Customer Edge also get exclusive access to all video content, white papers and newsletters covering the latest updates. This growing community of marketing, sales and service professionals, stays up to date with industry news, case studies, discussions, expert opinions and how-to guides.
Your customers live in the moment - relying on social media and mobile devices to interact with friends, make purchases, share opinions... and seek help when facing a problem. Companies who recognize this changing behavior are seeing the opportunity to build advocacy through excellent customer service. They are turning to the latest technology and tools to help them win the heart and mind of their customers.
So what can companies do to boost their service game and turn their customers from frustrated followers to fervent fans?
Title: At Your Service: Winning the Heart of the 21st Century Customer
When:Live on Tuesday October 22, 2013 at 11am EST
Where: http://tpni.co/28o6wa
Promotional Social Hashtag: #CustomerEdge
Marketing and Social Expert Guests:
· Hansen Lieu, Director of CRM, Product Marketing from SAP,
· Shep Hyken, Customer Service Expert, Speaker, and Author, and
· Brent Leary, Co-founder and Partner of CRM Essentials, LLC
· Krissy Espindola, Director Knowledge Management & Social Customer Support, from T-Mobile
About The Pulse Network
The Pulse Network provides a cloud-based platform focused on content marketing and event solutions. The Company helps clients ranging from Fortune 500 companies to small and mid-size companies boost awareness, drive lead generation and enhance client engagement through content marketing, campaign management and event registration with a social and digital backbone. The Pulse Network also produces its own branded content programs including online video productions and the Inbound Marketing Summit conference series which currently runs in New York, San Francisco, and Boston as well as the Digital Pulse program which currently runs in Boston.
Statements in this press release may be "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Words such as "anticipate", "believe", "estimate", "expect", "intend" and similar expressions, as they relate to The Pulse Network, Inc. or its management, identify forward-looking statements. These statements are based on current expectations, estimates and projections about the company's business based, in part, on assumptions made by management. These statements are not guarantees of future performance and involve risks, uncertainties and assumptions that are difficult to predict. Therefore, actual outcomes and results may, and probably will, differ materially from what is expressed or forecasted in such forward-looking statements due to numerous factors, including those described above and those risks discussed from time to time in The Pulse Network, Inc.'s filings with the Securities and Exchange Commission. In addition, such statements could be affected by risks and uncertainties related to product demand, ability to raise funds in a private financing, market and customer acceptance, competition, pricing and development difficulties, as well as general industry and market conditions and growth rates and general economic conditions. Any forward-looking statements speak only as of the date on which they are made, and the company does not undertake any obligation to update any forward-looking statement to reflect events or circumstances after the date of this release. Information on The Pulse Network, Inc.'s website does not constitute a part of this release.