LEXINGTON, S.C., May 4, 2015 (GLOBE NEWSWIRE) -- Most communications center technology that is deployed by utility companies can improve worker effectiveness, but these tools tend to be vastly underutilized. Leveraging best practices on quality assurance can often lead to measurable improvements in contact center response times and efficiency – as well as to the safety and security of employees.
That's why three of the industry's leading experts on Voice over Internet Protocol (VoIP) communications technology are joining forces to present a series of Utilities Security & Service summits. The first of these interactive events will be held at the Renaissance Waverly Hotel & Convention Center in Atlanta on May 8 to coincide with the UTC Telecom & Technology 2015 (UTC 2015) conference. Avtec is also a participant at UTC 2015, and will be exhibiting at Booth #905.
The Utilities Security and Service Summits – presented by Avtec, Inc., VPI, and Replay Systems – are designed for dispatch and customer service contact center managers and supervisors, quality assurance analysts, trainers, IT decision-makers, and others who need to stay informed about the latest industry trends and rapidly evolving communications and workforce optimization technology.
At the Atlanta Summit, attendees will delve into best practices and be led through demonstrations of next-generation tools by leading experts in the fields of dispatch and customer service telecom and technology.
Additional summits are scheduled for Aug. 5 in Orlando, Fla.; and Nov. 12 in Dallas.
Attendance is by advance registration only, with the $179 workshop fee waived for those who register with the promo code PASS2015.
About Avtec, Inc.
Avtec, Inc. provides pure Internet Protocol (IP) dispatch console solutions for the transportation, public safety, utility, business & industry, and government markets. For more than 30 years, customers have chosen Avtec's award-winning technology for their mission-critical dispatch centers. There are thousands of Scout Voice over Internet protocol (VoIP) consoles installed worldwide. Visit www.avtecinc.com to learn more.