Gulf Breeze, Jan. 26, 2018 (GLOBE NEWSWIRE) -- AppRiver recently was named a finalist in the Customer Service Department of the Year – Computer Software category in the 12th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver or Bronze Stevie Award winner in the program.
The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards® and the Stevie Awards for Great Employers.
The final results will be announced during a gala banquet on Friday, February 23 at Caesars Palace in Las Vegas, Nevada. Finalists from the U.S.A. and several other nations are expected to attend.
More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 89 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.
Over the past year, AppRiver’s Phenomenal Care® team has gone above and beyond helping customers migrate from Hosted Exchange 2010 to Hosted Exchange 2016 – giving them white-glove treatment from the very beginning to the end.
“We don’t manage AppRiver customer support based on the latest industry acronyms and buzzwords,” said James Wirth, director of support for AppRiver. “What matters to us is that, after an interaction, we know in our hearts we've done the best job we can and provided the most direct, resolute answer possible. That’s because we're professionals, and it’s our phenomenal culture to care about the customer. ”
AppRiver’s dedication to providing every client with support also has helped the company maintain a 93-percent year-over-year customer retention rate since its inception.
“The 2018 judges were so impressed with the wide range of achievements detailed in the Finalist nominations,” said Michael Gallagher, president and founder of the Stevie Awards. “We look forward to announcing the Gold, Silver and Bronze Stevie placements in Las Vegas next month.”
“AppRiver is honored to be recognized in the customer service category of the annual Stevie Awards,” said Michael Murdoch, president and CEO for AppRiver. “We pride ourselves on handling each and every customer with phenomenal customer care, and being honored with this award is a testament to the outstanding job our customer care team provides.”
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.
About AppRiver
AppRiver offers cloud-based cybersecurity and productivity services to over 60,000 companies worldwide. Launched in 2002 with spam and virus filtering as its flagship service, AppRiver has since added web malware protection, email encryption, secure archiving and email continuity to its suite of security services. The company also has established itself among the world’s top providers of Office 365 and Secure Hosted Exchange mailboxes. All services are offered on a pay-as-you-use basis backed by its, fully supported and award-winning 24/7 white-glove Phenomenal Care® customer service. AppRiver is headquartered in Gulf Breeze, Florida and maintains offices in Georgia, Texas, Switzerland and Spain. For more information, please visit www.appriver.com.
About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors and supporters of the 12th annual Stevie Awards for Sales & Customer Service include HCL Financial Services, Sales Partnerships, Inc. and ValueSelling Associates, Inc.
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A photo accompanying this announcement is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/9404f76e-592c-4efc-91d2-fc385f0582e7