Latest News and Press Releases

TTEC proudly announced its success at the 2025 European Contact Centre and Customer Service Awards, earning three Gold Awards.

SINGAPORE, Dec. 08, 2025 (GLOBE NEWSWIRE) -- EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its new AI-driven customer service...

Procedureflow introduces AI Process Designer and AI Search to help teams find answers faster, create processes quickly and deliver better customer service.

Clootrack customers have processed over 100B OpenAI tokens, marking a major milestone in enterprise adoption of AI-driven Voice of the Customer analytics.

SUNNYVALE, Calif., Nov. 18, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer service, today announced that OCCU || Oregon Community Credit...

TTEC released its annual trends report, CX Trends 2026: Fast-Forward, spotlighting 5 critical shifts reshaping how organizations must engage customers.

For the 20th year, Arvig Answering Solutions has been presented with the Award of Excellence by the Canadian Call Management Association.

COPPELL, Texas, Oct. 13, 2025 (GLOBE NEWSWIRE) -- Warrior Logistics (“Warrior”), a Texas-based freight brokerage and freight logistics provider, believes technology, automation, and AI are powerful...

PALO ALTO, Calif., Sept. 30, 2025 (GLOBE NEWSWIRE) -- Sanas, provider of the world’s first Real-Time Speech Understanding Platform, today announced a major expansion of its AI-powered Accent...

MONTRÉAL, 23 sept. 2025 (GLOBE NEWSWIRE) -- Cet automne, Nüspace réaffirme son rôle de leader canadien du design contemporain en enrichissant son catalogue de marques internationales...