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Customer Service
eGain Launches AI Agent for Contact Center, Revolutionizing Service Performance
March 18, 2025 13:05 ET
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eGain Corporation
eGain launches AI Agent for Contact Centers, enhancing agent performance and customer satisfaction by enabling all agents to assist like experts.
iQor CXBPO™ Appoints First Filipina Country Leader in the Philippines
March 17, 2025 18:29 ET
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iQor US Inc.
iQor CXBPO™ appoints Fleurette Navarro as the first Filipina Regional President – Philippines, enhancing local leadership and strategic growth.
iQor CXBPO™ Redefines Customer Experience
March 10, 2025 14:29 ET
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iQor US Inc.
iQor CXBPO™ delivers AI-driven insights, human expertise, and analytics-led CX to grow revenue, retain customers, and optimize operations.
Human Interest sets a new standard for customer experience in the retirement industry
February 25, 2025 09:00 ET
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Human Interest
Human Interest is once again redefining the retirement industry by revolutionizing what it means to commit to and care for customers.
Sanas Raises $65 Million Series B, Accelerating Global Adoption of Its Real-Time Speech Understanding Technology
February 19, 2025 12:00 ET
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Sanas
PALO ALTO, Calif., Feb. 19, 2025 (GLOBE NEWSWIRE) -- Sanas, provider of the world’s first Real-Time Speech Understanding Platform, announced a $65M Series B funding round, accelerating the company’s...
Aquant Introduces the Next Generation of Aquant AI for Service Professionals
February 19, 2025 11:01 ET
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Aquant
Aquant, an AI platform built for service & maintenance teams specializing in complex equipment, announces the launch of Aquant AI for Service Professionals
Aquant's 2025 Field Service Benchmark Report Reveals AI Enabling 39% Faster Machinery Repairs and More
February 13, 2025 14:00 ET
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Aquant
Aquant released its highly anticipated 2025 Field Service Benchmark Report, offering an in-depth of trends, challenges, and opportunities shaping service.
Freshworks Reports Fourth Quarter and Full Year 2024 Results
February 11, 2025 16:10 ET
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Freshworks Inc
Freshworks outperformed its previously provided estimates again in Q4 FY24 across all key metrics, delivering 22% year over year growth.
Questrade celebrates seventh consecutive DALBAR Seal of Service Excellence recognition
February 06, 2025 10:30 ET
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Questrade Inc.
TORONTO, Feb. 06, 2025 (GLOBE NEWSWIRE) -- Questrade (www.questrade.com) -- Canada’s #1 rated* online brokerage -- is thrilled to announce that it has repeated in receiving the DALBAR Seal of...
Chatmeter Launches Industry First AI-Powered Review Image Analysis Tool and Introduces Review Generation to Help Multi-Location Businesses Build Trusted Reputations
January 21, 2025 09:00 ET
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Chatmeter
Pulse Ai: Signals can now analyze photos in reviews and surface photos relevant to customer feedback trends.