Final Speaker Lineup: Trane Larry Wash, President: The Economics of a Sustainable Service Business Charlie Johnson, CIO: Empowering your Workforce Ortho Clinical Diagnostics, a Johnson & Johnson Company Troy Taylor, Worldwide Vice President, Customer Technical Services: Leadership Strategies for Today's CSO to Drive a Sustainable Service Business Symantec David Hare, Vice President, Enterprise Support Services: Differentiating Strategies for Tomorrow's Customer Service Organization Reverse Logistics Association Gailen Vick, President: The Reverse Logistics Dilemma Xerox Bill Steenburgh, Senior Vice President, Xerox Services: Driving Innovation in Service Dell Tom Maher, Director, Service Parts Support: Performance-Based Logistics Thermo Fisher Scientific Maggie Guliokas, Head of Customer Advocacy: Service Inside: Making the Customer Care Center a Key Pillar of Your Customer Experience Initiative Ken Woonton, Director, Services Marketing: Case Study: Name Your Price - Determining Profitable Points for Service Options Canada Post Janet LeBlanc, Director, Customer Value Management: The Customer Value Dashboard: Ensuring a Sustainable Customer Base Boston Red Sox: The Fenway Customer Experience Sarah McKenna, Vice President, Fan Services & Entertainment Jeff Goldenburg, Director of Concessions & Merchandise Operations Cubic Transportation Systems Mary Crossno, Head of IT Operations, CTS-TN: Managing IT Systems in Real Time Alcatel-Lucent Pat Nelson, Vice President, Spares Management and Repair: Driving Services from Service: The Creation, Marketing and Sale of New Service-Based Revenue Models Pitney Bowes Joanne Boyd, Vice President, Business Development, Multi-Vendor Services: PANEL: CSOs at Work: Leveraging Multiple Delivery Channels and Networks LG Electronics Alabama, Inc. Arun Kumar, COO: PANEL: CSOs at Work: Leveraging Multiple Delivery Channels and NetworksQualified senior-level end user executives (Director level and above, service-related end user executives only) are invited to attend the summits at no charge. Seating is limited and once the summit registration list is complete, applications will be placed onto a waitlist in the event that a cancellation creates an open seat for attendance. To apply for attendance, please contact Bill.Burns@aberdeen.com. For more information about the summit please visit: http://summits.aberdeen.com/index.php/cso.html Technology vendors can sponsor the CSO Summit, being held on October 8 and 9, and showcase their solutions to this highly qualified audience of service decision makers. For summit sponsorship opportunities, visit: http://summits.aberdeen.com/index.php/Chief-Service-Officer-Summit/2009-cso-summit-sponsors.html About Aberdeen Group, a Harte-Hanks Company Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions. As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.
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