Achim Berg, CEO of arvato AG, Appoints Former Microsoft Executive, Edmund O'Brien as CEO of arvato for the Americas

The Leading International BPO Service Provider Increases Its Investment in the Americas

VALENCIA, CA--(Marketwired - February 03, 2015) - Former Microsoft executive Edmund O'Brien launched in his new position as CEO of the international technology service provider arvato, for the Americas market. One of his first tasks is opening a new headquarters in Silicon Valley, creating an epicenter for innovation and sales that will enable arvato to service customers more strategically. O'Brien will also lead the team in diversifying services for existing customers, deepening engagement into business verticals, and expanding in the Latin America region. 

arvato's global BPO solutions extend across supply chain, CRM, Financial Solutions, Digital Marketing and IT Services uniquely positioning them to offer clients end-to-end solutions to run and scale their businesses efficiently. arvato tailors solutions to create true customer value by delivering significant cost savings and enabling clients to focus on growing their businesses.

arvato also provides US-based customers an opportunity to scale their businesses in Europe and Asia through their global presence. Some of the world's largest software providers and internet companies rely on arvato's tailor-made services. For instance, arvato Finance and Accounting BPO services validate and process 90% of Microsoft's global revenues.

In the area of CRM arvato has been involved in designing the end-to-end customer experience for clients delivering a wide range of languages, locations, and complexity.

In SCM arvato is recognized as an innovative and international supply chain and eCommerce provider winning awards in 2014 for innovation from Microsoft and software excellence from Cisco.

Focused IT efforts have redefined brick and mortar business models by successfully expanding into online shopping and merchandising and building eCommerce sites that increase domestic and international business.

Utilizing advanced print and digital technology, Corporate Information Management targets reducing reliance on print budgets while speeding up and personalizing communication in healthcare and automotive.

arvato is also scaling through acquisitions. Europe-based Netrada last year helped bridge industry gaps giving a broader expansion in the fashion and beauty market and arvato now looks to do the same here in the US. 

arvato's custom approach to a client's needs and solution offerings that span order to cash, customer service, supply chain, billing and cash collection, digital marketing and IT services truly offer a strong base for growth in the Americas market.

About arvato
arvato AG is a leading international technology service provider that lives and breathes digital technology. More than 68,000 employees design and produce innovative solutions for business customers from all over the world, covering a wide range of business processes along integrated service chains. These include digital marketing, financial, CRM, SCM and IT solutions, as well as all services related to the creation and distribution of printed products and digital storage media. arvato is a wholly owned subsidiary of Bertelsmann SE & Co. KGaA. For more information, please visit and follow arvato on Twitter @arvatoag.

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Katya Alfaro

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