David Headley to Implement Best-In-Class Service and Support Model at Alpha Card Services

PHILADELPHIA, Oct. 28, 2015 (GLOBE NEWSWIRE) -- Alpha Card Services announced today that David Headley has joined the management team as its Director of Operations; a position that was created for him. A tenured merchant services leader with a diverse customer service background, David began his career at Discover in 2004 and, in 2006, accepted a position at American Express training new hires and enabling them to effectively manage the accounts of their SME portfolio. Over the next decade, David's role at American Express would evolve from a training coach to Global Merchant Servicing and Operations Leader.

For this position, David has relocated from Phoenix, Arizona to Alpha's headquarters outside of Philadelphia, PA. When asked what motivated him to move across the country for this role, David explains, "Alpha offers its customers something that is abnormal in our industry: the type of boutique, concierge service business owners should expect from their processor." He continues, "but, with Alpha's goals for growth, it is imperative that we are able to maintain that level of service on a platform that is scalable and proportional to those goals." David's experience building the teams that service businesses of all sizes, on a global scale, make him uniquely qualified for this challenge.

When asked about the new addition to Alpha's management team, CEO Lazaros Kalemis said "customer service has been one of our core values since the founding of the company. Our strategy is as much about assembling a team with the right mix of Industry experience and hunger for improving processes as it is about offering a very distinctive customer experience. David's passion for service and support, as well as the tools he acquired during his time at American Express, positioned him for the maximum amount of impact on our business and our relationship with our customers."

About Alpha Card Services:

Headquartered in Pennsylvania, Alpha Card Services provides comprehensive, industry leading solutions for businesses of all sizes throughout the United States. Alpha's business solutions include Payment Processing, POS, Payroll Solutions, Gift & Reward Cards, Working Capital, ATM Services and more. Processing over $2 billion in transaction volume annually, our dedicated team works closely with each merchant to help maximize income potential and meet our merchants' payment needs - all at competitive prices.


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