Utilities Develop Processes to Handle Customer E-Mail, Says Chartwell Report
August 19, 2004 13:15 ET
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Chartwell, Inc.
ATLANTA, Aug. 19, 2004 (PRIMEZONE) -- Creating certain processes in order to manage customer-generated e-mail effectively and efficiently is a key to contact center success, according to Chartwell's...
Utilities begin to look at prizes, discounts and other incentives as a way to attract customers to the Internet and other bill-pay services
July 22, 2004 13:00 ET
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Chartwell, Inc.
ATLANTA, July 22, 2004 (PRIMEZONE) -- An increasing number of utilities have turned to incentives to drive participation of various customer self-service options and other bill payment services....
Utilities Expand Programs for Targeted Commercial and Industrial Users; Account Managers Still the Best Way to Reach Customers, Chartwell Reports
July 14, 2004 13:00 ET
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Chartwell, Inc.
ATLANTA, July 14, 2004 (PRIMEZONE) -- Traditionally, "key account" customers were identified as electric or gas utility's largest industrial users, but no longer are these large energy consumers the...
Residential And Small Business Air Conditioner Cycling Growing In Popularity, New Chartwell Report Says
July 07, 2004 15:38 ET
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Chartwell, Inc.
ATLANTA, July 7, 2004 (PRIMEZONE) -- As with most products or services related to energy efficiency, air conditioning cycling programs are in a growth mode. Currently 31% of surveyed utilities offer...
DCSI is New Fixed Network AMR Leader, Says New Chartwell Report
June 29, 2004 13:15 ET
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Chartwell, Inc.
ATLANTA, June 29, 2004 (PRIMEZONE) -- The North American AMR industry has a new fixed network leader and the AMR industry remains healthy. Those are among the findings of the latest metering report...
Utilities Emphasize Satisfaction-Oriented Metrics in Driving Customer Service Performance, Chartwell Finds
June 10, 2004 13:00 ET
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Chartwell, Inc.
ATLANTA, June 10, 2004 (PRIMEZONE) -- North America's electric and natural gas companies have worked diligently to improve customer service metrics in recent years, but the emphasis for many has...
Leading Industry Names and Organizations to Participate In EMACS 2004 Conference & Expo, Chartwell Announces
June 08, 2004 13:00 ET
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Chartwell, Inc.
ATLANTA, June 8, 2004 (PRIMEZONE) -- Some of the most influential names and companies in the energy delivery business will highlight EMACS 2004, Chartwell's Energy Marketing and Customer Service...
Corporate Strategy -- Not Technology -- Should Drive AMR Business Case, Says New Chartwell Report
May 20, 2004 13:15 ET
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Chartwell, Inc.
ATLANTA, May 20, 2004 (PRIMEZONE) -- Utilities should avoid "falling in love" with a technology and instead select technology best suited to corporate objectives and strategy. Those and other lessons...
Is Broadband Over Power Lines Ready for Prime Time? Find Out at Chartwell's BPL Audio Conference
May 12, 2004 13:15 ET
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Chartwell, Inc.
ATLANTA, May 12, 2004 (PRIMEZONE) -- For years, power companies have been considering ways to broaden use of transmission lines. Some now may have a chance to utilize them for more than just powering...
Power Quality Services More About Increasing Customer Satisfaction Than Profit, Says New Chartwell Report
May 11, 2004 13:15 ET
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Chartwell, Inc.
ATLANTA, May 11, 2004 (PRIMEZONE) -- Power quality services have grown for utilities as a way of providing customers with common-sense, energy-based services. But utilities are not offering these...