Het onderzoek van KMWorld toont een immens onbenut potentieel op het gebied van hedendaags kennisbeheer voor ondernemingen.
April 18, 2023 06:30 ET
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eGain Corporation
SUNNYVALE, Calif., April 18, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), het toonaangevende kennisplatform voor klantbetrokkenheid, maakte vandaag de bevindingen van een...
Une enquête de KMWorld démontre un immense potentiel inexploité en ce qui concerne la gestion des connaissances d'aujourd'hui à travers les entreprises
April 18, 2023 06:30 ET
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eGain Corporation
SUNNYVALE, Calif., 18 avr. 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ : EGAN), plateforme de connaissances de premier plan pour l'engagement client, a annoncé aujourd'hui les conclusions...
Freshworks Embeds Generative AI to Help Customer Support, Sales and Marketing Teams Improve Quality and Efficiency
March 22, 2023 08:00 ET
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Freshworks Inc
SAN MATEO, Calif., March 22, 2023 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH) today announced new GPT-based conversational enhancements to Freshworks’ natively-built AI powered assistant,...
Sinch Named Adobe Digital Experience Technology Partner of the Year—Customer Journeys
March 21, 2023 11:00 ET
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Sinch AB
LAS VEGAS and STOCKHOLM, Sweden – MARCH 21, 2023 – Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced it has...
KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores
March 20, 2023 23:30 ET
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Freshworks Inc
JAKARTA, Indonesia, March 21, 2023 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH) announced today that Indonesian financial technology startup, KoinWorks, has increased customer satisfaction...
Concentrix Customer Feedback Management Platform Recognized as a Strong Performer by Independent Research Firm
March 20, 2023 17:01 ET
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Concentrix
NEWARK, Calif., March 20, 2023 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a leading global provider of customer experience (CX) solutions and technology, announced today it has been...
Freshworks Expands Leadership Team with Strategic Hires Focused on Customer Experience and Go to Market Growth
March 07, 2023 08:00 ET
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Freshworks Inc
SAN MATEO, Calif., March 07, 2023 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH) today announced the addition of three new senior vice presidents to the go-to-market leadership team to capture...
MCI BPO Announces the Acquisition of Guthy-Renker’s Contact Center Service Operations; Appoints Greg Thomas as President & COO
February 20, 2023 10:00 ET
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MCI, LC
MIAMI BEACH, Fla., Feb. 20, 2023 (GLOBE NEWSWIRE) -- MCI is proud to announce the acquisition of OceanX LLC, a wholly owned subsidiary of Guthy-Renker Ventures LLC. OceanX provided contact center...
Freshworks Software Enables Digital Transformation for The Indian Public Sector
February 16, 2023 23:53 ET
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Freshworks Inc
CHENNAI, India, Feb. 17, 2023 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH), announces that multiple public sector customers in India use Freshworks software to better engage and support the...
Freshworks Reports Fourth Quarter and Full Year 2022 Results
February 07, 2023 16:06 ET
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Freshworks Inc
Full year revenue grew 34% year-over-year, 37% adjusting for constant currencyFourth quarter revenue grew 26% year-over-year, 30% adjusting for constant currencySurpassed $500 million in annual...