Contact Information: Contact: Deb Kline 908-953-6179 klined@avaya.com
Avaya CEO Charles Giancarlo to Keynote VoiceCon San Francisco 2008
| Source: Avaya Inc.
BASKING RIDGE, NJ--(Marketwire - October 31, 2008) - In the opening keynote speech of VoiceCon
San Francisco 2008, Charles Giancarlo, president and CEO of Avaya, will
discuss how enterprise communications can help businesses and organizations
be more productive and compete more effectively in a challenging economy.
VoiceCon San Francisco is the leading conference and exhibition focused on
all aspects of enterprise communications, including IP Telephony, unified
communications and contact centers.
The conference will be held November 10-13 at the Moscone North Convention
Center, San Francisco, Calif.
More than ever, enterprises of all sizes have to satisfy customers, keep
employees productive, and manage costs. During his keynote, Giancarlo will
outline how unified communications and contact center technologies play a
critical role in helping business reduce costs, improve customer
relationships and increase productivity.
Avaya executives and subject matter experts will also participate in a
number of educational, panel and roundtable sessions during the conference,
including:
UC: Which User Interface Will You Choose? Tuesday, Nov. 11, 8-8:45 am;
Diane Shariff, director, Unified Communications Solutions
UC: How Far Have We Come? What's Next? Tuesday, Nov. 11, 1-2:15 pm; Dilshad
Simons, vice president, Product Management, Unified Communications
IP Contact Center: Executive Forum, Tuesday, Nov. 11, 4-5 pm; Gwynne Wade,
vice president, Interaction Solutions
Leveraging VOIP Investments for Unified Communications, Wednesday, Nov.
12, 2:45-3:45 pm; Lawrence Byrd, director, Unified Communications
Architecture
Voice Messaging: Are PBXs Still Needed? Wednesday, Nov. 12, 4-5 pm; Diane
Shariff, director, Unified Communications Solutions
VoiceCon Summit: Software Based Architectures and UC, Thursday, Nov. 13,
9-10 am; Lawrence Byrd, director, Unified Communications Architecture
Contact Center Integration: Ask the Experts, Thursday, Nov. 13, 8-9 am;
Daniel Burgin, director, Product Management, Reporting and Analytics
In the Avaya Booth #401 on the VoiceCon exhibit show floor, Avaya will
showcase unified communications solutions for a customer-ready business,
including a broad array of solutions that both strengthen and streamline
communications for the business user. Avaya will also demonstrate how
these technologies along with contact center applications combine to
deliver unparalleled service that increases customer loyalty, support
business continuity and green initiatives -- all while lowering cost to
help businesses navigate today's economic challenges.
About Avaya
Avaya delivers Intelligent
Communications solutions that help companies transform their businesses to
achieve marketplace advantage. More than 1 million businesses worldwide,
including more than 90 percent of the FORTUNE 500®, use Avaya solutions
for IP Telephony, Unified Communications, Contact Centers and
Communications-Enabled Business Processes. Avaya Global Services provides
comprehensive service and support for companies, small to large. For more
information visit the Avaya Web site: http://www.avaya.com.