BEDFORD, Mass., July 23, 2012 (GLOBE NEWSWIRE) -- SoundBite Communications, Inc. (Nasdaq:SDBT) announced today that it has secured Notices of Allowance from the U.S. Patent & Trademark Office for three pending patent applications. The patents that will issue from these applications reflect SoundBite's commitment to advancing the value its solutions offer in its key markets and signify a key milestone in the company's emerging IP portfolio.
The SoundBite EngageTM platform revolutionizes customer communications, enabling intelligent, proactive multi-channel customer interactions. The patents describe and claim various features and capabilities of its platform technologies. One of these is the SoundBite Campaign Manager User Interface, which enables clients to define more specific campaign strategies, including the ability to implement pass escalation for alternative customer contact channels based on attempt results, contact attributes and response group data. This interface enables users to make and implement dynamic changes to campaign strategies. The other two patents involve SoundBite's innovative agent "stay-on-line" function, which reduces the latency of customer-to-agent connections and enables agents who interface with the SoundBite platform to handle multiple customers more efficiently and reliably as they move through their workflows.
SoundBite continues to drive innovation and has helped companies evolve their interactions with customers through the use of multiple channels to build profitable relationships. Its SoundBite Engage platform allows for customization and personalization, powering approximately two billion customer interactions last year.
SoundBite's history of consistent improvements to the approaches companies use to proactively communicate with their customers, as well as its recent innovations, are backed up by engineering expertise unique to this market. These recent notices demonstrate the company's engineering excellence and reward SoundBite for the work it has done in the areas of campaign management and call center agent efficiency.
"Recognition of our intellectual property via the U.S. patent process enables us to continue to deliver innovative solutions that provide ongoing benefits to our clients," said Jim Milton, president and CEO of SoundBite Communications. "Our patents protect our proprietary technology, which is critical to addressing product gaps in the market and capitalizing on future trends in which our strategic leadership in this market will yield measurable results."
About SoundBite Communications
SoundBite Communications, a leading provider of cloud-based customer communications, enables organizations to build lifelong, profitable customer relationships across the full consumer lifecycle. It serves two global markets, the Hosted Contact Center and Mobile Marketing. Its solutions leverage the power of two robust platforms: SoundBite EngageTM, an interactive multi-channel communications platform providing integrated SMS, dialer, voice messaging, email and web communications; and SoundBite InsightTM, a preference management platform enabling intelligent, personalized communications. SoundBite powers nearly 2 billion customer interactions annually. Visit SoundBite.com for more information.
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