Lehi, Utah, Aug. 17, 2017 (GLOBE NEWSWIRE) -- Boomsourcing, an expert in helping companies find, identify and begin conversations with new customers while still engaging with current customers through live call center agents, was featured by Tech.co and Huffington Post as a leader in fusing technology with live customer support.
Boomsourcing on Tech.co: https://tech.co/robots-replace-humans-work-2017-08
Boomsourcing on Huffington Post: http://www.huffingtonpost.com/entry/59776b8de4b01cf1c4bb7377
Boomsourcing CEO, Jacob Munns, was quoted by Tech.co expressing the need for live human contact from customer service teams, listing it as one of the leading differentiators for companies to counter their competition.
Munns was also quoted saying, “It is interesting to note that, amidst monumental development in artificial intelligence, customers and potential customers still expect exceptional communication from the brands they interact with. The future is about fusing humans with technology…not just technology. Humans should be the DNA behind the technology we depend on, or we will lose the connections we seek.”
The articles focused on the reasons technology will never fully replace live human interaction, and the Huffington Post article specified the point that humanity is not the opposite of technology. The Boomsourcing team agrees with this and believes that AI cannot compete with the experience associated with human interaction. The truth of the matter is that AI should be optimized with the human touch so that the two can work side by side.
The role of technology is a controversial and trending topic vocalized by many tech influencers including Elon Musk. He has continued to warn about AI this year and the possible ramifications that could mirror human learning and affect human existence. Musk was quoted saying that in the end, the way to escape human obsolescence may be by “having some sort of merger of biological intelligence and machine intelligence.”
Additional Resources
Boomsourcing Facebook: https://www.facebook.com/boomsourcing/
Boomsourcing LinkedIn: https://www.linkedin.com/company-beta/10643477/
Boomsourcing Twitter: https://twitter.com/boomsourcing
Elon Musk quote reference: https://www.vanityfair.com/news/2017/03/elon-musk-billion-dollar-crusade-to-stop-ai-space-x
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About Boomsourcing
Boomsourcing helps companies grow their customer base, improve customer experiences and streamline back-office operations. This is done through call center resources partnered with Perfect Pitch Technology, helping to decrease spend while increasing profitability. Boomsourcing offers a myriad of services such as virtual receptionists, sales development and even healthcare-specific solutions to address the unique needs of each business.
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Attachments:
A photo accompanying this announcement is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/481a5acf-d8fd-4f77-9a14-6a35b7546cf9