Dublin, Feb. 22, 2023 (GLOBE NEWSWIRE) -- The "Australia Customer Experience Outsourcing Services, 2022" report has been added to ResearchAndMarkets.com's offering.
The report reveals the market positioning of companies using Growth and Innovation scores. The document presents competitive profiles of each company based on their strengths, opportunities, and a small discussion on their positioning.
Organizations across the board realize the increasing importance of customer experience (CX) in driving business success and delivering an excellent experience as a competitive differentiator. Customers view positive experiences as highly personalized, relevant, and proactive, involving engaging interactions and immediate issue resolution.
Increasingly, Australian organizations realize that providing contextual, proactive, seamless, and personalized experiences is essential for successfully retaining and attracting new customers. Major drivers for CX investments by Australian organizations include delivering omnichannel customer care, automating and streamlining business processes, mitigating cybersecurity threats, developing a best-in-class mobile experience, and managing customer journeys.
The transformational shift in organizational and customer behaviors is leading to the increased adoption of digital technologies. Post-pandemic, organizations continue to accelerate their digital transformation journeys. Organizations are making significant strides in augmenting their CX capabilities, focusing on the human factor and implementing technologies that enable greater agility and growth.
To align well with changing client needs, service providers need to make substantial investments in customer management and communication platforms, data analytics, and artificial intelligence solutions. Service providers that develop the expertise and technical skills to implement these solutions successfully can create a moderate barrier to entry against new entrants.
Companies to Action
- Acquire BPO
- Concentrix
- Datacom
- PROBE Group
- Serco
- Sitel Group
- Startek
- Teleperformance (TP)
- TSA Group
- TTEC
For more information about this report visit https://www.researchandmarkets.com/r/43d9uw
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