Dublin, Oct. 27, 2023 (GLOBE NEWSWIRE) -- The "Interactive Voice Response (IVR) Systems - Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering.
Global Interactive Voice Response (IVR) Systems Market to Reach $9.2 Billion by 2030
The global market for Interactive Voice Response (IVR) Systems estimated at US$4.9 Billion in the year 2022, is projected to reach a revised size of US$9.2 Billion by 2030, growing at a CAGR of 8.3% over the analysis period 2022-2030.
Touchtone-based, one of the segments analyzed in the report, is projected to record 7.8% CAGR and reach US$5.3 Billion by the end of the analysis period. Growth in the Speech-based segment is estimated at 9% CAGR for the next 8-year period.
The U.S. Market is Estimated at $1.5 Billion, While China is Forecast to Grow at 9.7% CAGR
The Interactive Voice Response (IVR) Systems market in the U.S. is estimated at US$1.5 Billion in the year 2022. China, the world's second largest economy, is forecast to reach a projected market size of US$1.6 Billion by the year 2030 trailing a CAGR of 9.7% over the analysis period 2022 to 2030.
Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 7.2% and 7.5% respectively over the 2022-2030 period. Within Europe, Germany is forecast to grow at approximately 8.4% CAGR.
What`s New?
- Special discussions on the global economic climate and market sentiment
- Coverage on global competitiveness and key competitor percentage market shares
- Market presence analysis across multiple geographies - Strong/Active/Niche/Trivial
- Online interactive peer-to-peer collaborative bespoke updates
- Access to digital archives and trademarked research platform
- Complimentary updates for one year
- Access to curated YouTube video transcripts of market sentiments shared by CEOs, domain experts and market influencers via interviews, podcasts, press statements and event keynotes
MARKET OVERVIEW
- Impact of COVID-19 Pandemic on Call Centers
- With Telehealth Growing Amidst the COVID-19 Pandemic, IVR Systems Emerge as Critical Technology to Enable Services
- SMEs Increasingly Rely on Cloud Telephony amidst COVID-19 Pandemic
- Interactive Voice Response (IVR) Systems: An Introduction
- Features of Interactive Voice Response System
- Advantages of Interactive Voice Response Technology
- Types of IVR
- Various Use Cases of IVR
- Significance of IVR for Small Businesses
- Global Market Prospects & Outlook
- Growth Opportunities and Constraints for IVR Systems Market
- Analysis by Technology
- World Interactive Voice Response (IVR) Systems Market by Technology (2021 & 2027): Percentage Breakdown of Revenues for Touchtone-Based, and Speech-Based
- Analysis by End-Use
- Competitive Scenario
- Select Popular IVR Systems
- Select IVR Service Providers
- Recent Market Activity
- Interactive Voice Response (IVR) Systems - Global Key Competitors Percentage Market Share in 2022 (E)
- Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2022 (E)
MARKET TRENDS & DRIVERS
- A Review of Notable Trends in the IVR Market
- Growth of Call Centers Industry Presents Opportunities for IVR Systems Market
- Global Call Centers Market by Deployment (in %) for 2021
- Global Call Centers Market by End-Use (in %) for 2021
- Tracking Call Center Statistics
- Rise in Customer Calls in Call Centers & Need to Efficiency Address the Calls Gives Impetus to IVR Systems
- Pandemic Presents Challenging Environment
- Improvements in Operational Efficiency: Need of the Hour
- American Companies Revamping the Client-Service Operations
- Rising Integration of Advanced Technologies Boosts Growth in IVR Systems Market
- Incorporation of Advanced Technologies in the Contact Centers
- Rising Adoption of Artificial Intelligence in the Contact Centers
- Increased Adoption of Chatbots and Simpler Applications
- Ensuring Security and Privacy of Data at the Contact Centers
- Artificial Intelligence, Machine Learning & NLP Hold Tremendous Potential for IVR Systems
- NLP and NLU Critical IVR Technologies Bringing Change
- Rapid Rise in Cloud-based Services Fuel Need for IVR Systems
- Global Public Cloud Services: Percentage Market Share by Service Type for 2020 and 2022
- Demand for API based Sophisticated Flexible Systems on the Rise
- Growing Importance of IVRs in Increasing Efficiency and Scalability of Organizations
- Demand for IVR-based Outbound Services Continues to Grow
- Maximizing Contact Center's Agent Resources with Integrated Inbound IVR Solutions
- IVR Holds Tremendous Role in Improving Customer service
- Speech Enabled IVR Becoming the Preferred User Interface
- Conversational IVR and Future Trends
- IVR Solutions Enhance Services in BFSI Industry
- IVR Systems in Banking
- Select IVR Applications in the Banking Sector
- Cloud Telephony Transforms BFSI Sector
- COVID-19: A Panic Button for Banks & Fintechs
- Global Volume of Non-Cash Transactions (In Billion) for the Years 2018, 2020 & 2022
- Growing Importance of IVR Systems in Pharmaceutical & Healthcare Industry
- Healthcare Call Center IVR Software for Seamless Patient Experience
- The New Normal in Retail Industry Post COVID-19 to Provide Boost to IVR Systems Market
- Global Department Stores Market Reset & Trajectory - Growth Outlook (In %) For Years 2019 Through 2025
- Robust Rise of e-Commerce & m-Commerce to Support Market Growth
- Global B2C E-Commerce Sales in US$ Trillion for the Years 2019 to 2025
- Retail M-Commerce Sales as % of Retail E-commerce Sales Worldwide for the Years 2016, 2018, 2020 & 2022
- Pandemic Fast Forwards eCommerce Growth
- Global B2C e-Commerce Market Reset & Trajectory - Growth Outlook (In %) For Years 2019 Through 2025
- Use of Omni-Channel IVR Systems Gain Momentum
- IVR Systems in Utilities
- Challenges Facing IVR Systems Market
FOCUS ON SELECT PLAYERS(Total 98 Featured)
- AT&T, Inc.
- Agnity Global, Inc.
- Bay Talkitec
- Ameyo (Drishti Soft Solutions Pvt. Ltd.)
- [24]7.ai, Inc.
- Bitrix, Inc.
- Handygo Technologies Pvt., Ltd.
- Callfire, Inc.
- Exotel Techcom Pvt., Ltd.
- Arise Virtual Solutions Inc.
- IVR Lab
- DENWA HOUSOUKYOKU
- Evamp & Saanga
- 8x8
- Istonish, Inc.
For more information about this report visit https://www.researchandmarkets.com/r/ejbtpr
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