Cousins Subs Selects Empathica to Refocus and Enhance Its Customer Experience TORONTO, Oct. 29, 2013 (GLOBE NEWSWIRE) -- Empathica Inc., a Mindshare Technologies company, today announced that Cousins Subs, a growing, Milwaukee-based sandwich shop with more than 135 corporate...

Study: Quick Service Restaurants Missing Big Opportunity in Customer Service TORONTO, July 25, 2013 (GLOBE NEWSWIRE) -- Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to the world's most respected multi-unit enterprises, announces...

Empathica Launches New Social Features for Customer Experience Managers Market leading CEM solution now features universal feedback API to combine and analyze multiple channels of customer feedback, including leading social media sites. TORONTO, March 20, 2013 (GLOBE...

Empathica Celebrates Three Years of Converting Satisfied Customers Into Active Brand Ambassadors TORONTO, Dec. 4, 2012 (GLOBE NEWSWIRE) -- Empathica Inc., a leading global provider of Social Customer Experience Management (CEM) solutions to the world's most respected multi-unit enterprises in...

Mystery Shoppers Replaced by Real-Time Customer Feedback AUCKLAND, New Zealand, Oct. 17, 2012 (GLOBE NEWSWIRE) -- Old school once-a-month mystery shopper programmes are well past their use-by date as a tool to understand and improve customer satisfaction,...