GfK User Centric to Help Practitioners Rethink the Status Quo in Contact Centers
14 nov. 2012 13h02 HE
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GfK User Centric
CHICAGO, Nov. 14, 2012 (GLOBE NEWSWIRE) -- Client-focused organizations cannot run without effective tools; yet, many contact centers provide their representatives with inefficient software and...
GfK User Centric's Global Team to Share UX Best Practices and Lessons Learned in Webinar Series
23 oct. 2012 07h00 HE
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GfK User Centric
CHICAGO, Oct. 23, 2012 (GLOBE NEWSWIRE) -- GfK User Centric, the largest global user experience research and design firm, today announced the next installment in its We Believe Experiences Matter...
GfK User Centric to Celebrate World Usability Day With Free Usability Reviews of 10 iPad Apps
08 oct. 2012 17h11 HE
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GfK User Centric
CHICAGO, Oct. 8, 2012 (GLOBE NEWSWIRE) -- Does your iPad app have what it takes to be successful? GfK User Centric, a global user experience research and design firm, today announced it would conduct...
Eye Tracking Expert, Aga Bojko, Reveals Which Eye Tracking Measures Are Best Suited for UX Research
10 sept. 2012 07h00 HE
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GfK User Centric
CHICAGO, Sept. 10, 2012 (GLOBE NEWSWIRE) -- Tracking users' eye movements can provide UX professionals with qualitative insight into how people process information, revealing the underlying causes of...
User Centric Named One of Fastest-Growing Private Companies in the U.S. by Inc. Magazine
28 août 2012 16h47 HE
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GfK User Centric
CHICAGO, Aug. 28, 2012 (GLOBE NEWSWIRE) -- For the sixth consecutive year, Inc. magazine honored User Centric, the world's largest user experience research and design firm, as a member of its Inc....
Service Design: Beyond Customer Journey Mapping
15 juin 2012 10h54 HE
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GfK User Centric
CHICAGO, June 15, 2012 (GLOBE NEWSWIRE) -- Service Design is not a new discipline but too often it does not drive enough action and leaves people scratching their heads about where to begin. Creating...
"For a Better Agent Experience in Contact Centers, Press 1 Now"
24 mai 2012 13h32 HE
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GfK User Centric
CHICAGO, May 24, 2012 (GLOBE NEWSWIRE) -- Contact centers are the lifeblood of many companies. The best contact center agents can turn an angry customer into a passionate fan, but the worst can turn...