Global Interactive Voice Response (IVR) Systems Business Report 2023: Market to Reach $9.2 Billion by 2030 - Artificial Intelligence, Machine Learning & NLP Hold Tremendous Potential
27 oct. 2023 05h23 HE
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Research and Markets
Dublin, Oct. 27, 2023 (GLOBE NEWSWIRE) -- The "Interactive Voice Response (IVR) Systems - Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering.Global...
Global Generative AI for Contact Centers and Customer Service Research Study 2023 Featuring Balto, Cognigy, Cresta, Cyara, Equature, Five9, Genesys, Kore.ai, Quark.ai, Salesforce, & Verint
19 oct. 2023 09h18 HE
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Research and Markets
Dublin, Oct. 19, 2023 (GLOBE NEWSWIRE) -- The "Generative AI: A New Paradigm for Contact Centers and Customer Service" report has been added to ResearchAndMarkets.com's offering. This industry...
babelforce Named a Cool Vendor in the 2023 Gartner® Cool Vendors™ in Composable Customer Engagement Platforms report
03 oct. 2023 06h21 HE
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babelforce
babelforce Named a Cool Vendor in the 2023 Gartner® Cool Vendors™ in Composable Customer Engagement Platforms report
Global Contact Center As A Service (CCaaS) Market Analysis Report 2023-2030: Cut Costs and Boost Efficiency with CCaaS - A Deep Dive into Market Trends and Innovations
28 sept. 2023 08h53 HE
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Research and Markets
Dublin, Sept. 28, 2023 (GLOBE NEWSWIRE) -- The "Contact Center As A Service (CCaaS) Market Size, Share & Trends Analysis Report By Solution, By Service (Support & Maintenance, Integration...
Xperigo Receives Shell “Culture: One Team” Award for Best-in-Class Service
31 août 2023 10h01 HE
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Xperigo
MARKHAM, ONTARIO, Aug. 31, 2023 (GLOBE NEWSWIRE) -- Xperigo, the automotive industry’s leading provider of end-to-end customer experience management services, proudly announced that it was named the...
eGain Solve™ 2023 Ushers the Era of Knowledge Automation, Ignited by Generative AI
29 août 2023 06h30 HE
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eGain Corporation
SUNNYVALE, Calif., Aug. 29, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform provider for customer engagement automation, announced its Solve™ 23...
Contact Center Software Market - Global Forecast to 2028 - Increasing Investments in CCS Fuel Enhanced Customer Experiences and Propel Market Growth
25 août 2023 09h18 HE
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Research and Markets
Dublin, Aug. 25, 2023 (GLOBE NEWSWIRE) -- The "Contact Center Software Market by Component (Solutions (Omnichannel Routing, Reporting & Analytics), Services), Organization Size, Deployment Mode,...
BFSI Contact Center Digital Transformation - Employee Experience (EX) is Crucial for Delivering CX
22 août 2023 08h18 HE
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Research and Markets
Dublin, Aug. 22, 2023 (GLOBE NEWSWIRE) -- The "Contact Center Digital Transformation in the BFSI Industry: A Global Customer Perspective, 2023-2024" report has been added to ...
Cyber Acoustics Launches New Line of Contact Center Headsets
31 juil. 2023 07h00 HE
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Cyber Acoustics, Inc.
VANCOUVER, Wash., July 31, 2023 (GLOBE NEWSWIRE) -- Cyber Acoustics, a leading manufacturer of reliable and affordable computer peripherals used in schools, businesses, and homes, today announced...
COPC Inc. Launches On-Demand Version of its High-Performance Management Techniques Training for Contact Centers
26 juil. 2023 05h05 HE
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COPC Inc.
WINTERPARK, Fla., July 26, 2023 (GLOBE NEWSWIRE) -- COPC Inc., a global contact center and customer experience (CX) consulting firm, announces the on-demand availability of its popular COPC®...