Contact Information: Contacts: Rick Daley CallCopy (614) 340-4999 Lynn Newman Avaya 908-953-8692
CallCopy's cc: Discover Solution Now Rated "Avaya Compliant"
Call Recording Application Is Compatible With Key Avaya Telephony and Contact Center Software; Helps Businesses Monitor and Improve Quality, Better Manage Operating Efficiencies and Comply With Industry Regulations
| Source: CallCopy, Inc.
COLUMBUS, OH--(Marketwire - January 16, 2008) - CallCopy, one of the fastest growing
companies in the call
recording/quality monitoring market, today announced that its cc: Discover call
recording module is compliant with key telephony and contact center
solutions from Avaya Inc., a leading
global provider of business communications applications, systems and
services.
The cc: Discover suite helps businesses measure their quality of service
and customer satisfaction, providing insight and analysis into key
strengths and opportunities for improvement. The application now is
compliance-tested by Avaya for compatibility with Avaya Communication
Manager 4.01, the company's industry-leading telephony software for both
Internet protocol (IP) and traditional TDM-based communications.
"CallCopy is proud to be able to offer an additional Avaya-tested recording
solution, adding to our two prior compliance ratings," said Ray Bohac,
president and CEO of CallCopy. "The ability to offer cc: Discover
recording as an additional option widens the scope of solutions we can
offer our customers using Avaya TDM and IP telephone systems in their
contact centers."
CallCopy is a member of the Avaya
DevConnect Program -- an initiative to develop, market and sell innovative
third-party products that interoperate with Avaya technology and extend the
value of a company's investment in its network.
As a Gold member of the program, CallCopy is eligible to submit products
for compatibility testing by the Avaya Solution Interoperability and Test
Lab in Lincroft, N.J. There a team of Avaya engineers develops a
comprehensive test plan for each application to verify whether it is Avaya
compliant. Doing so ensures businesses can confidently add best-in-class
capabilities to their network without having to replace their existing
infrastructure, speeding deployment of new applications and reducing both
network complexity and implementation costs.
"By offering compliance testing to the many innovative companies like CallCopy who are members of our
DevConnect program, Avaya promotes fully interoperable solutions that help
businesses unleash powerful new possibilities," said Eric Rossman, vice
president, developer relations and technical alliances, Avaya. "They are
able to use Intelligent Communications to connect employees and customers
to information from wherever they are, over whatever device they have
available, getting more out of their multivendor network and delivering new
value to their bottom line."
About Avaya
Avaya delivers Intelligent Communications solutions that help companies
transform their businesses to achieve marketplace advantage. More than 1
million businesses worldwide, including more than 90 percent of the FORTUNE
500®, use Avaya solutions for IP Telephony, Unified Communications,
Contact Centers and Communications-Enabled Business Processes. Avaya Global
Services provides comprehensive service and support for companies, small to
large. For more information visit the Avaya Web site: http://www.avaya.com.
For more information on the Avaya DevConnect program, visit
www.avaya.com/devconnect.
About CallCopy
CallCopy is one of the industry's fastest-growing call recording/quality
monitoring software companies. CallCopy's mission is to deliver the
highest levels of quality to its customers, so they can deliver the highest
levels of quality to their customers. With the release of the cc: Discover
software suite, CallCopy has combined call recording and quality management
with customer surveys and speech analytics. The cc: Discover platform
offers a more flexible Application Programming Interface, extending the
value of the platform to third-party workforce management, IVR, HR, and CRM
software. By enhancing the exchange of data between the different systems
used across the enterprise, CallCopy helps bring the 360-degree view of
your performance into a 3-D perspective.